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Experience
Project Coordinator
August 2017 - Present
Ensures understanding of current project management systems; processes and adapting to them.
Manages aspects of the ticketing platform, by raising project specific tickets for resources, and
ensuring that tasks are completed in the assigned timeframe.
Provides feedback to the Senior Project Manager about project statuses.
Tracks time spent on specific projects and communicating them to relevant stakeholders.
Administration
Performs day-to-day administrative tasks on various internal and client platforms, including:
Redmine ticketing and task assignment.
Project oriented timekeeping.
Compilation and updating of Project Plans.

Project Coordinator at LIT Creations
November 2015 - July 2017 (1 year 9 months)
Coordinating internal resources and third parties/vendors for the flawless execution of website
projects
Ensuring that all projects are delivered on-time, within scope and within budget
Ensuring resource availability and allocation
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Measure project performance using appropriate systems, tools and techniques
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
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Testing of final product to ensure initial project objectives and expectations are met
Ensure latest technology is implemented into project
Establish and maintain strong relationships with team members
Ensuring payments for projects are received in time
Technical Support
Basic email technical support and maintenance via TeamViewer
Identify website related issues and escalate to relevant department
Test and ensure all errors are resolved
Sales & Customer Service
Provide a world class customer service
Assist and resolve complex client's requests for websites
Present innovative ideas for simple services and ideas for websites
Advise on potential risk involved with websites
Generating complex quotes with detailed information and providing invoices for paid goods
Maintain client service quality standards

Director
January 2015 - October 2015 (10 months)
Launched QNA IT Solutions to provide the ultimate personal training and tech support experience
for iPhone, iPad and Mac.
Our mission is demonstrating to you technological solutions that will enable you to achieve your
specific outcome in the most effective and efficient way.

Business Consultant
September 2012 - November 2014 (2 years 3 months)

Sales Consultant at iStore
September 2012 - August 2013 (1 year)

Call Centre Agent
February 2011 - August 2012 (1 year 7 months)