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Nyakallo Tshoeu
I am able to think logically and approach my work systematically. I am able to deal with challenges enthusiastically and confidently. I am primarily self-motivated and able to work well both independently and with others.
- Connect (Nyakallo Tshoeu knows me)
- Colleague
- Weve done business together
- Weve worked together
- Met in person
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Show profile Hide profileService Desk agent (Duties)
Logging calls received telephonically and via email
Log the incident and give the user a reference number in a standard and consistent way.
If the incident more in-depth-technical intervention, the incident is reassigned to 2nd level.
If the incident requires further technical intervention, it is reassigned to 3rd level.
All incidents were not closed unless the user has given permission that the incident is now resolved and can be closed.
It is an SDA responsibility to give feedback to users using tools such as Virtual Network Computing.
To ensure the journals within Service Now record all the activities that are taken during the life cycle of the incident.
Releasing blocked emails on Mail Marshal.
To unlock user accounts on Active Role and Lockout status.
To check availability of network on Entuity.
To remotely connect to the user using an IP address or remote assistance.
Tools and systems used:
? Mail Marshal
? Eye Of the storm (EOTS)
? Active Directory
? Lockout status
? VNC
? SCOM management
? Oracle ERP Self-Service
Company : Vaal University of Technology
Occupation : English Dev language assistant
Duration : 2 Years
TYPE OF EMPLOYMENT : Contract
Duties
Customize and adapt current programs to satisfy students' needs.
Connect students to networks and train on facilities and applications.
Troubleshoot software and hardware failures and determine network problems.
Check student card and study guides when enter the laboratory.
Inform instructors of any irregularities.
Service Desk agent (Duties)
Logging calls received telephonically and via email
Log the incident and give the user a reference number in a standard and consistent way.
If the incident more in-depth-technical intervention, the incident is reassigned to 2nd level.
If the incident requires further technical intervention, it is reassigned to 3rd level.
All incidents were not closed unless the user has given permission that the incident is now resolved and can be closed.
It is an SDA responsibility to give feedback to users using tools such as Virtual Network Computing.
To ensure the journals within Service Now record all the activities that are taken during the life cycle of the incident.
Releasing blocked emails on Mail Marshal.
To unlock user accounts on Active Role and Lockout status.
To check availability of network on Entuity.
To remotely connect to the user using an IP address or remote assistance.
Tools and systems used:
? Mail Marshal
? Eye Of the storm (EOTS)
? Active Directory
? Lockout status
? VNC
? SCOM management
? Oracle ERP Self-Service
Company : Vaal University of Technology
Occupation : English Dev language assistant
Duration : 2 Years
TYPE OF EMPLOYMENT : Contract
Duties
Customize and adapt current programs to satisfy students' needs.
Connect students to networks and train on facilities and applications.
Troubleshoot software and hardware failures and determine network problems.
Check student card and study guides when enter the laboratory.
Inform instructors of any irregularities.
