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Image supplied. Jaco Roux, head of product at South African e-commerce ecosystem, Bob Group, looks at how smaller businesses can compete with big-name online retail stores

6 lessons small online retailers can learn from big-name online retail stores

Jaco Roux 3 May 2024

Widespread adoption of AI is shaping next-gen customer service

Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

SA scoops 8 International Loyalty Awards

SA scoops 8 International Loyalty Awards

25 Apr 2024

5 benefits of rewards programmes

5 benefits of rewards programmes

24 Apr 2024

Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand

Marketers say goodbye to cookies, hello to first-party data

19 Apr 2024

Navigating the future of customer loyalty

Navigating the future of customer loyalty

Nolan Daniel 15 Apr 2024

4 business trends to navigate the economic future

4 business trends to navigate the economic future

10 Apr 2024

Exclusive: How to successfully market your brand with significant calendar days

Lindsay Manuel 26 Mar 2024

The transformative power of a well-designed rewards programme

The transformative power of a well-designed rewards programme

Dharmesh Bhana 14 Mar 2024

5 dos and don’ts to secure customer loyalty

5 dos and don’ts to secure customer loyalty

Nick Durrant, Bluegrass Digital 12 Mar 2024

AI has positively transformed CX - Experian report

AI has positively transformed CX - Experian report

6 Mar 2024

Driving customer-centricity through harmonising insights, strategy, and operational implementation

Driving customer-centricity through harmonising insights, strategy, and operational implementation

React Customer Research 20 Feb 2024

The future of conversational chat channels in SA

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

The crucial role of frontline retail workers in shaping customer experience

The crucial role of frontline retail workers in shaping customer experience

Serena Ho 14 Feb 2024

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