



Customer experience F-Words
Chantel Botha 3 Jun 2015






Harnessing workflow and mobility
Richard Firth 30 Mar 2015
![[The Human Truth behind the Trend] Part 2: A deeper look into what an insight is - the brand truth](https://biz-file.com/c/1503/268307-240x130.jpg)
![[The Human Truth behind the Trend] Part 1: The importance of consumer insights](https://biz-file.com/c/1503/268297-240x130.jpg)




Why customer service is so bad
Chris Moerdyk 3 Mar 2015

![[Trends 2015] The power of the crowd](https://biz-file.com/c/1501/250530-240x130.jpg)
![[Trends 2015] The rise of 'me'](https://biz-file.com/c/1412/248385-240x130.jpg)
[Trends 2015] The rise of 'me'
Gaby de Abreu 3 Feb 2015
![[Trends 2015] Your customers hold the power](https://biz-file.com/c/1412/247923-240x130.jpg)

SA Trendwatch 2015
JS Smit 29 Jan 2015





