Retail Services

Articles

Contributors

#BlackFriday hangover | Part 2: Mining the gold that comes out of Black Friday data

Heath Batt

More...Submit contribution

In Part 2 of our #BlackFriday hangover series, Heath Batt, new business development manager, South Africa - Smollan Technologies, looks at what you should be asking about your Black Friday performance (Image source: © 123rf )

#BlackFriday hangover | Part 2: Mining the gold that comes out of Black Friday data

Heath Batt 23 Oct 2026

In this exclusive article, Heath Batt, new business development manager, SA, Smollan Technologies, looks at what your sales data can teach you before #BlackFriday even arrives (Image source: © 123rf )

#BlackFriday hangover | Part 1: What your sales data can teach you before the event

Heath Batt 19 Oct 2026

#WoolworthsYouthMakers2026: The sneaker care brand that started on a Daveyton stoep

Karabo Ledwaba 13 Jul 2026

From gas pumps to grocery hubs: The future of SA's forecourts

From gas pumps to grocery hubs: The future of SA's forecourts

Karen Keylock 10 Feb 2026

#BizTrends2026 | Pattern's James Townsend: 2026 is fashion’s exponential, ‘sentient’ turning point

#BizTrends2026 | Pattern's James Townsend: 2026 is fashion’s exponential, ‘sentient’ turning point

James Townsend 3 Feb 2026

#BizTrends2026 | Pay@'s Aart Jurriaanse: The year digital payments redefine SA's financial landscape

#BizTrends2026 | Pay@'s Aart Jurriaanse: The year digital payments redefine SA's financial landscape

Aart Jurriaanse 2 Feb 2026

#BizTrends2026 | Field Force GM, Ged Nooy: 4 trends shaping the next phase of FMCG and retail in SA

#BizTrends2026 | Field Force GM, Ged Nooy: 4 trends shaping the next phase of FMCG and retail in SA

Ged Nooy 29 Jan 2026

Retailers ditch vendor lock-in for flexibility in a booming market

Retailers ditch vendor lock-in for flexibility in a booming market

Peter Ludi 13 Aug 2025

Image credit: Kindel Media on Pexels

The future of fuel retail in SA: NEVs and solar panels

Karen Keylock 18 Jul 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

#BizTrends2025: The rise of the conscious consumer

#BizTrends2025: The rise of the conscious consumer

Max Oliva 15 Jan 2025

Small entrepreneurs are expected to benefit from the agreement. Source: Supplied.

R100k in street pole ads granted to entrepreneurs

Karabo Ledwaba 22 Nov 2024

Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

3 ways to combat AI-generated fake content and build brand trust

Charlie Stewart 19 Aug 2024

Selecting the right POS solution makes all the difference

Selecting the right POS solution makes all the difference

Peter Ludi 23 Apr 2024

#BizTrends2024: Navigating the evolving retailing landscape in SSA

#BizTrends2024: Navigating the evolving retailing landscape in SSA

Christele Chokossa 6 Feb 2024

Image source: perig76 –

Why 360-degree technology is key to an efficient, tailored retail experience

Peter Ludi 2 Aug 2023

Source: © michaeljung -

Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

Image source: Ketut Subiyanto from

8 tips for successful retail training

Michael Hanly 26 Jun 2023

Let's do Biz