Full car rental refunds for Velvet Sky
First Car Rental wishes to inform all present, past and future customers that Velvet Sky is our airline partner, and that our partnership agreement is the only association we have with Velvet Sky. The low-cost airline's current predicament does not affect First Car Rental or CMH operations and we are carrying on as per usual.
We are honouring all First Car Rental bookings made via the Velvet Sky website. Customers are able to amend or cancel bookings by means of the links provided on their voucher confirmation or via our Call Centre. We will also refund prepaid rentals done via the Velvet Sky website due to flight delays and/or cancellations.
First Car Rental will not penalise customers for cancellations. Payments will be refunded in full should customers wish to cancel pre-paid reservations since operational issues were announced by the airline on 20 February 2012.
We sincerely wish Velvet Sky all the best in their endeavour to resolve their affairs and we continue to remain supportive.
May you soar once more, Velvet Sky.
