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Gartner Predicts 2002
Here are 10 of the most important predictions by Gartner for 2002, covering areas such as IT, CRM and the web.
Out of nearly 200 predictions from across Gartner, 10 predictions rose to the top. We encourage you to read the whole report on Gartner.
External Forces
- The IT industry will remain challenged, facing accelerated job losses and significant vendor consolidation.
- Safeguarding people, knowledge, systems and nations will take priority.
- Consumers will go online, finally, with the number using online account management doubling by 2005.
Business Behavior
- Short-term focus on expenses will squeeze IS organizations in 2002 as business demand for IT increases.
- Outsourcing and trusted suppliers will take more control as capital spending reduces in favor of operating budgets.
- Through 2004, businesses will continue to view the discipline of CRM as a critical component of corporate strategy.
Applications and Technology Trends
- During 2002, despite budget restraints, operational IT infrastructure will still need to anticipate and fulfill critical IT initiatives.
- More than 50 percent of mobile applications deployed at the start of 2002 will be obsolete by the end of 2002.
- By 2004, Web services will dominate deployment of new application solutions for Fortune 2000 companies.
- During 2002, leading-edge businesses will exploit application integration to generate business innovation.
Source: Gartner
