Gartner Predicts 2002

Out of nearly 200 predictions from across Gartner, 10 predictions rose to the top. We encourage you to read the whole report on Gartner.

External Forces

• The IT industry will remain challenged, facing accelerated job losses and significant vendor consolidation.
  
• Safeguarding people, knowledge, systems and nations will take priority.
  
• Consumers will go online, finally, with the number using online account management doubling by 2005.

Business Behavior

• Short-term focus on expenses will squeeze IS organizations in 2002 as business demand for IT increases.
  
• Outsourcing and trusted suppliers will take more control as capital spending reduces in favor of operating budgets.
  
• Through 2004, businesses will continue to view the discipline of CRM as a critical component of corporate strategy.

Applications and Technology Trends

• During 2002, despite budget restraints, operational IT infrastructure will still need to anticipate and fulfill critical IT initiatives.
  
• More than 50 percent of mobile applications deployed at the start of 2002 will be obsolete by the end of 2002.
  
• By 2004, Web services will dominate deployment of new application solutions for Fortune 2000 companies.
  
• During 2002, leading-edge businesses will exploit application integration to generate business innovation.