Call centre agents | Bizcommunity

Call centre agents | Bizcommunity

News

Old Mutual Retail Mass Market celebrates excellence and inspires growth at 2025 Kick-Off Conferences

Sales

Old Mutual Retail Mass Market celebrates excellence and inspires growth at 2025 Kick-Off Conferences

Issued by Old Mutual 20 Mar 2025

Source: Supplied. Nita Morgan is the Country Manager for Foundever South Africa.

Finance

Companies can do much more to empower women

Nita Morgan 29 Aug 2024

Reboost keeps rising with new TVC

Advertising

Reboost keeps rising with new TVC

Issued by Hellosquare 9 Feb 2024

Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX

CRM, CX, UX

Developing advanced attribution models for the entire customer journey - online to offline

Grant Lapping 7 Dec 2023

Image supplied. Naked’s On Hold Yoga digital campaign takes a humorous look at the frustrations of waiting on hold for a call centre agent

Advertising

#BehindtheCampaign: Naked’s On Hold Yoga digital campaign

Danette Breitenbach 22 Nov 2023

Gauteng grade 1 and 8 online admissions process a success

Primary & Secondary Education

Gauteng grade 1 and 8 online admissions process a success

28 Aug 2023

Image supplied. #StopHoldMusic, Naked’s new campaign imagines an alternative universe where hold music is the new rock and roll, and fans get excited about

Advertising

#BehindtheCampaign: Naked's tongue in cheek #StopHoldMusic campaign where hold music is the new rock 'n roll

Danette Breitenbach 30 May 2023

Design thinking proves game changer for SA tech start-up

Tech Startups

Design thinking proves game changer for SA tech start-up

Issued by Hasso Plattner d-school Afrika 8 Jul 2022

Mike Bignold, founder and CEO of CostCertified

Talent Acquisition

SA's unique talent pool lures expanding Canadian tech startup

Shan Radcliffe 21 Jun 2022

How the brands we love use data now to actually be better

Digital

How the brands we love use data now to actually be better

Laurette Coetzee, Issued by AfriGIS 8 Jun 2022

The power of good customer service management software

Software

The power of good customer service management software

Anton Oosthuizen, Issued by QuickEasy Software 10 May 2022

For workers in Africa, the digital economy isn't all it's made out to be

Employee Wellness

For workers in Africa, the digital economy isn't all it's made out to be

Mohammad Amir Anwar 23 Feb 2022

#OrchidsandOnions: Women's lib rules. Period

Advertising

#OrchidsandOnions: Women's lib rules. Period

Brendan Seery 2 Nov 2021

Rebuilding SA: The opportunity for businesses to leave a lasting legacy

Inclusion, Empowerment & Social Justice

Rebuilding SA: The opportunity for businesses to leave a lasting legacy

Lizelle Strydom 23 Aug 2021

Ctrl, South Africa's first digital insurance advisor appoints Tag 8

Digital

Ctrl, South Africa's first digital insurance advisor appoints Tag 8

Issued by Tag 8 6 Aug 2021

Skills training academy creates opportunities for Western Cape's unemployed youth

Skills Training

Skills training academy creates opportunities for Western Cape's unemployed youth

9 Jul 2021

Jobs Connect - expanded workforce development programme - launches in CT

HR & Management

Jobs Connect - expanded workforce development programme - launches in CT

29 Apr 2021

The changing landscape of high-speed connectivity

Internet

The changing landscape of high-speed connectivity

Shane Chorley 20 Oct 2020

The right tools in trying supply chain times

Supply Chain

The right tools in trying supply chain times

Andrew Dawson 16 Jul 2020

Research

SA Digital CX Report: The R1bn lesson in customer advocacy

1 Jul 2020

Photo by rupixen.com on .

Digital

Brands need to reposition as customers form new, more digital habits

Grant Lapping 28 May 2020

2020 2.0, the new normal and what's next for brands [Part 1]

Research

2020 2.0, the new normal and what's next for brands [Part 1]

Jessica Tennant 13 May 2020

SA's healthy appetite for chatbots continues

4th Industrial Revolution

SA's healthy appetite for chatbots continues

5 May 2020

UIF disbursements surpass R3bn mark

HR & Management

UIF disbursements surpass R3bn mark

29 Apr 2020

UIF pays out Covid-19 benefits to workers

Labour Law & Unions

UIF pays out Covid-19 benefits to workers

21 Apr 2020

Harnessing the business power of WhatsApp

Social Media

Harnessing the business power of WhatsApp

Shaun van Rooyen 5 Feb 2020

Siyamthanda Williams, business development manager, King Price Insurance.

Trends

#BizTrends2020: Women the winners as insurance gets personal

Siyamthanda Williams 17 Jan 2020

How to prepare your contact centre for an AI-driven future

Technology

How to prepare your contact centre for an AI-driven future

Wynand Smit 15 Oct 2019

Harnessing tech for business efficiency

Technology

Harnessing tech for business efficiency

Dalene Sechele 15 Oct 2019

Jobs in SA at risk unless employees are reskilled

Technology

Jobs in SA at risk unless employees are reskilled

1 Oct 2019

Automation of CX is the only way to grow your business

Technology

Automation of CX is the only way to grow your business

Kevin South 21 Aug 2019

CRM

Prevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

3 tips for graduates entering the digitally-driven workforce

Career Advice

3 tips for graduates entering the digitally-driven workforce

14 Jun 2019

Why your data provider's support matters

Services

Why your data provider's support matters

Chris de Bruyn 8 Mar 2019

NSFAS will no longer communicate via SMS

Higher Education

NSFAS will no longer communicate via SMS

4 Jan 2019

#BizTrends2019: Smarter chatbots to a seamless multi-cloud environment

Trends

#BizTrends2019: Smarter chatbots to a seamless multi-cloud environment

Rob Lith 7 Jan 2019

4 steps in transforming your call centre into an omnichannel powerhouse

Telecoms & Networks

4 steps in transforming your call centre into an omnichannel powerhouse

Stephen Davies 23 Oct 2018

#AfricaMonth: How Africa's auto industry is faring on the digitisation front

Manufacturing & Parts

#AfricaMonth: How Africa's auto industry is faring on the digitisation front

Ilse van den Berg 1 Jun 2018

Disruptive innovation in the hospitality industry? What disruptive innovation?

Hospitality

Disruptive innovation in the hospitality industry? What disruptive innovation?

Stuart Pallister 3 Jan 2018

SA Customer Satisfaction Index reveals preferred mobile network

Telecoms & Networks

SA Customer Satisfaction Index reveals preferred mobile network

5 Dec 2017