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Professional customer service in the age of AI: Why humans remain the anchor

Artificial Intelligence

Professional customer service in the age of AI: Why humans remain the anchor

Dr Mariette Frazer, Issued by University of Johannesburg - Marketing Management 5 hours

Higher Education

AI in the classroom is hard to detect – time to bring back oral tests

Shahper Richter and Patrick Dodd 1 day

Aquafresh Libraries: Building confidence through care and literacy

OOH

Aquafresh Libraries: Building confidence through care and literacy

Issued by Kena Outdoor 1 day

Reddit's NYC office hallway. Source: Reddit.

Artificial Intelligence

Reddit accuses Perplexity AI of data theft

23 Oct 2025

Source: Reuters.

Banking

BNP struggles to dispel Sudan litigation concerns as shares drop

Mathieu Rosemain 22 Oct 2025

From CV to conversation: Why the interview is crucial

Talent Acquisition

From CV to conversation: Why the interview is crucial

Vanessa Gibb, Issued by Pnet 21 Oct 2025

Mental health isn’t a campaign, it’s a culture

Mental health

Mental health isn’t a campaign, it’s a culture

Issued by icandi CQ 21 Oct 2025

Advertising

Warc report: How values-driven marketing can transform advertising effectiveness

16 Oct 2025

Image credit: Screenshot/Time Studios

Climate Change

Visionaries discuss fighting climate change on new PMI, Time Studios doccie series

14 Oct 2025

Pitch Digital and Hippo Insurance win gold for Blogging Excellence at New Gen Awards

Advertising

Pitch Digital and Hippo Insurance win gold for Blogging Excellence at New Gen Awards

Issued by Pitch Digital Agency 10 Oct 2025

Why South African brands need to take GEO seriously

Digital

Why South African brands need to take GEO seriously

Shaune Jordaan, Issued by Hoorah Digital 9 Oct 2025

4 changes in 30 years still shaping recruitment in SA financial services

Talent Acquisition

4 changes in 30 years still shaping recruitment in SA financial services

Issued by Capital Assignments 6 Oct 2025

Good service is proactive: A new standard for customer experience

CRM

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 6 Oct 2025

Volvo EX90 tested: Power, safety and a R2.65m question

Launches & Reviews

Volvo EX90 tested: Power, safety and a R2.65m question

Imran Salie 1 Oct 2025

Why customers prefer information over the hard sell

Marketing

Why customers prefer information over the hard sell

Issued by G&G Advocacy 1 Oct 2025

Celebrate Heritage Month with dotsure.co.za’s dog DNA test guide

Health & Beauty

Celebrate Heritage Month with dotsure.co.za’s dog DNA test guide

Issued by dotsure.co.za 1 Oct 2025

Bryony Rose, director for Yext’s Enterprise International business. (Source: Nedbank IMC)

IMC Conference

#NedbankIMC2025: Bryony Rose – Why brands must adapt their AI strategies now

Chloe Posthumus 29 Sep 2025

Image credit: Marine Fleury on

Medical Aid

Discovery Health enhances maternity benefits with Parent Sense partnership

23 Sep 2025

Location Bank introduces AI Bru

Artificial Intelligence

Location Bank introduces AI Bru

Issued by Location Bank 19 Sep 2025

Image source: rawpixel.com from

Higher Education

"War room" for 2026 academic year

16 Sep 2025

Promptathons: Catalysing AI Adoption and Innovation in the Enterprise

Education

Promptathons: Catalysing AI Adoption and Innovation in the Enterprise

Issued by Shaper 8 Jul 2025

Dr Preeya Daya, Academic Director, Achievement Awards Group

Management & Leadership

The power of positivity: Transforming workplaces through behaviour change

Dr Preeya Daya 12 Sep 2025

What’s new with Local Pages

Digital

What’s new with Local Pages

Issued by Social Places 11 Sep 2025

Xoe Mfokazi, Head of Operations at TransUnion GCC Africa

Management & Leadership

Breaking barriers: Women leading Africa’s operational transformation

Xoe Mfokazi 9 Sep 2025

Source: © Vitaly Gariev IAB South Africa Board member Sanesh Maharaj on why brands must prioritise proactive influencer risk management

Social Media

Influencer marketing: When it goes wrong

Sanesh Maharaj 8 Sep 2025

ACA launches white paper on AI: a call for informed, responsible adoption across the industry

Artificial Intelligence

ACA launches white paper on AI: a call for informed, responsible adoption across the industry

Issued by Association for Communication and Advertising 8 Sep 2025

Media

BBC has a long history in Africa. New book offers a critical take on the broadcaster

Albert Sharra, Anthony Mavuto Gunde and Jimmy Kainja 5 Sep 2025

From Google to TikTok: The rise of generative engine optimisation

Artificial Intelligence

From Google to TikTok: The rise of generative engine optimisation

3 Sep 2025

Source: Supplied. Dan Payton, chief executive officer of CivilSure.

Construction & Engineering

How construction contractors can avoid hidden project risks that break the bank

1 Sep 2025

Rogerwilco launches echo: AI search that lets brands own their answers

Artificial Intelligence

Rogerwilco launches echo: AI search that lets brands own their answers

Issued by Rogerwilco 27 Aug 2025

Image supplied.

Energy

#WomensMonth: TotalEnergies' Jacinta Francisco puts the power in empowerment

Maroefah Smith 20 Aug 2025

Artificial Intelligence

OpenAI launches GPT-5 to curb AI hallucinations

11 Aug 2025

#WomensMonth: Fibre Circle's Edith Leeuta champions the circular economy

Circular Economy & Waste Management

#WomensMonth: Fibre Circle's Edith Leeuta champions the circular economy

Maroefah Smith 13 Aug 2025

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

CRM, CX, UX

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

Issued by CEM Africa Summit 7 Aug 2025

Image source: burdun –

Law of Succession

When can a non-compliant Will be declared valid?

Roberto Oktober and Karel Kogler 1 Aug 2025

Messy metrics to meaningful insights: The power of a GA4 audit

Marketing

Messy metrics to meaningful insights: The power of a GA4 audit

Issued by Dentsu 31 Jul 2025

Source: © 123rf New Warc and TikTok research shows how social and video have changed the way we seek, find and buy

Research

Warc: 3 key opportunities for marketers in the new era of search

31 Jul 2025

Jenny Griesel, Managing Director: Jenny Griesel Communications, examines what the Coldplay CEO scandal tells us about reputation in the digital age

PR & Communications

Coldplayed… From concert to PR crisis

Jenny Griesel 29 Jul 2025

Marketing

What makes a person cool? Global study has some answers

Todd Pezzuti 29 Jul 2025

From gut feel to Google: How South Africans are choosing service providers in 2025

Proptech

From gut feel to Google: How South Africans are choosing service providers in 2025

Issued by PBPR 28 Jul 2025

August unspooled: new visions on the big screen

Film

August unspooled: new visions on the big screen

Daniel Dercksen 28 Jul 2025

PR & Communications

Why editorial credibility is your brand’s new north star in the age of AI search

Judith Middleton, Issued by DUO Marketing + Communications 25 Jul 2025

Ciaran R. Maidwell believes that in today’s misinformation era, there’s a growing movement to return to the basics.

World PR Day

#WPRD2025 | Be-cause's Ciaran R. Maidwell: The appeal of legacy media

Ciaran R. Maidwell 25 Jul 2025

Bigger, better and tastier for Sarie Kos

Magazines

Bigger, better and tastier for Sarie Kos

Issued by Media24 24 Jul 2025

Image credit: Tara Winstead on Pexels

Aesthetic Medicine

Scroll, watch, burn: sunscreen misinformation and its real‑world damage

Rachael Kent 23 Jul 2025

Where humans and baboons meet: Unruly takes center stage at The Baxter

Theatre

Where humans and baboons meet: Unruly takes center stage at The Baxter

21 Jul 2025

Advertising

Reddit ad revenue projected to reach $1.8bn in 2025

18 Jul 2025

Joe Hamman from Novus Group says as AI transforms search, earned media coverage has become one of the most critical drivers of digital visibility (image supplied)

World PR Day

#WPRD2025 | Novus Group's Joe Hamman: Earned media as a critical driver of digital visibility

Joe Hamman 18 Jul 2025

How dynamic creative is making ads smarter, faster and less boring

Advertising

How dynamic creative is making ads smarter, faster and less boring

Kyle van Rooi, Issued by Dentsu 15 Jul 2025

Advice for grads looking to break into advertising

Marketing & Media

Advice for grads looking to break into advertising

Rialene Nel 15 Jul 2025