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Company : SITA (South African Airways)
Period : September 2014 to current
Designation : Desktop Support Technician
Duties

• Installation of new Lenovo computers (Refreshes).
• Computer Prep (Creating, dumping and backup of image).
• Transfer of documents.
• Resolving of general calls logged.
• Installing antivirus.
• Mapping of share drives.
• Configure and setup printers.
• Asset management.

Company : Department of Correctional Services
Period : October 2013 to October 2014
Designation : Network Controller
Duties

• Installation and upgrades of OS (Win XP and Win7).
• Installation of office applications (Ms Office 2007, 2010 and 2013).
• Installing antivirus.
• Preparing computers for users e.g. adding machines to domain.
• Mapping of share drives.
• Configure and setup printers (Konica Minolta and Lexmark).
• Asset management and disposals.
• Installation of transversal systems (BAS, Logis and Persal).
• Assisting users with their accounts on Active Directory and granting appropriate access.
• Performing of first line support calls as well using Applix and GLPI.

Acquired skills and knowledge
? A more firm and solidified understanding of the IT infrastructure.
? Increased confidence in dealing with people.
? Installation and management of Windows Server 2008 R2.
? Installation and management of Exchange 2010.
? Group policy management on AD with Windows server 2008 Functional Level.
? Installing and managing DNS and DHCP.

Reason for leaving : Career growth

Company : Shoprite
Period : August 2013 to October 2013
Designation : Non-food Packer
Duties
• Stock packing .
• Reporting of shortage of stock.
• Reporting shrinkage.

Acquired skills and knowledge
? People management skills.
? Resoving conflicts and challenges.
? Reporting skills.

Reason for leaving : Contract ended
Company : Road Accident Fund
Period : June 2011 to May 2012
Designation : Wintel Engineer (2nd line)
Duties
• Exchange Server 2007 (creating user mailbox, distribution groups and checking the health of the server).
• Right Fax server ( creating fax accounts and administering them)
• Active Directory (creating security groups, unlocking user accounts and checking health of Windows Server).
• Citrix (publishing applications for users,using a shadowing tool to assist users remotely and adding printers).
• Print Server (creating network printers and publish to user per user requests).
• File Server (creating home and share folders and giving appropriate access/permissions to the folders).
• Troubleshooting of incidents logged remotely and onsite.

Acquired skills and knowledge

? A general and basic understanding of networks and servers.
? Basic understanding of server technologies - Citrix, VPN switches etc.
? A clear understanding of mail technology (Exchange) and Active Directory.
? The overall understanding of how different units/segments of IT works and how they relate with and the rest of organization.

Reason for leaving : Contract ended
Company : EarlyBird (Goldi)
Designation : Packer
Period : Jan 2010 to June 2011
Duties
• Packing of processed stock in line with defined standards.
• Maintaining cleanliness in the working area.
• Shrinkage reporting.

Reason for leaving : Contract ended