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2021–Present
Taking ownership of incidents and service requests and
resolves tickets within SLA
Administrating and maintaining device management
(MDM)services
Experience supporting Microsoft servers 2019
Installations and supporting windows 11
Ensure systems are secured and compliance by applying
security patches and firmware updates
Managing vulnerability scans and remediations
Supporting Exchange online admin center administration
Microsoft Azure administration
Taking ownership of incidents and service requests and resolves
tickets within SLA
Microsoft 365 services and applications support
User permissions setup and changes in Active directory
Provide support and administration to VMware version7 ESXi
hosts
Mimecast e-mail administration
Provide onsite, remote and telephonic support to end users
Configure, deploy computers to new staff members that joins
the company
Obtain hardware and software quotations for IT equipment
Ticket closure on ServiceDesk ManageEngine
Managing ICT equipment inventories and auditing
Liaise with 3rd party suppliers to deliver outsourced services
within agreed SLA
Installing and administrating of Sage300 Accpac ERP systems
F-Secure antivirus administration
Experience using Veeam backup and restore version 12 for file
restores and backups administration