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• Receive requests from existing and new clients for quotations for new products, workshop queries or stock ETA's
• Check availability and pricing of products with Procurement and feed back to relevant Account Manager
• Provide daily summary of outstanding issues/queries to Sales Manager
• Take messages and gather relevant information on customer request/query - and provide to Account Manager for feedback
• Follow up to ensure feedback was provided to client / message returned
• Liaise with internal departments for required feedback
• Advise client should there be a delay or shortage of stock
• Communicate with the client via the account manager regarding the collection and or delivery
• Arrange for the collection and or delivery
• Establish a good working relationship with all the internal departments (internal sales, procurement, finance, stores, technical) for coordination
• Get answers from the various departments to feed back to Account Managers on queries from clients
• Be able to present themselves professionally over a telephone and take required details of the client's query/request.
• Provide daily summary and feedback on queries/requests to relevant account manager/Sales Manager
• If an ETA date has passed and the stock still hasn't arrived, follow up with Procurement and advise Account Manager on status daily.

Employment details : PERMANENT POSITIONS
Organisation Name : Norbain SA T/A Reditron *Current Position*
Designation : Foreign Credit & Procurement Administrator
Address of organisation : Address 18A, 5TH Street, Wynberg, Sandton, South Africa
Job & Daily Function : Procurement Department -transferred to Sales
Job Function Maintaining ETA's (estimated time of delivery ),
? Coordinating IBt's (internal branch transfers) when needed.
? Checking Stock availability
? Sales & branch enquiries : Re-order of stock from active orders report
? Supplier acknowledgement of Orders placed follow up.
? Proforma invoices (checking and process on SAGE)
? Investigate Shortage or reasons for part deliveries
? Communication with freight forwarders on all Imports due.
? Price changes processing
? Requesting Payments to Suppliers
? Creation of new product codes on Sage 1000 for branches and internal sales
? Request for Price Quotations from Suppliers for sales/branches
? Processing and distributing Costing sheet requests from freight forwarders
? Respond to telephone calls Internal and External.
? Assist with Local Purchasing(when on leave) ie :
? Requesting of manual quotations from suppliers
? Placing the order
? Requesting lead time of arrival
? Filing the order with attached documents
? Stores to sign receipt book of products received
? Informing contacts internal /branches on arrival of stock
? IBT enquiries
? Completing the petrol receipt book for drivers
? Capturing the data from Petrol slips onto spread sheet for - Ops Manager
? Handling Calls /Enquiries for Local Purchasing

Period of employment : May 2012-March 2013 Internal Transfer to Sales Administrator