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Show profile Hide profileI have Grade 12 qualification from Premier College, Cape Town and also an Internet Engineering Diploma at Rosebank College, Cape Town which is under Information Technology.
I am currently working at Telkom as an Operational Specialist. I started at Telkom as an Intern from 10 November 2008 up until March 2009 and as from then I have been employed as a Temp employee till currently.
I acquired many skills during my internship, Technical skills, Troubleshooting skills, Problem solving skills, Telephone skills, Business communication skills, orientation and teamwork. I acquired all these skills through Customer Support Internship program. I am proficient in Microsoft Word, Microsoft Excel, Microsoft Access and Microsoft PowerPoint.
I have 4 yrs working experience doing Desktop technical support for Information and Communication Technology (ICT). I am currently working for an 8ta team in Cape Town, providing first hand customer services.
I am a self-starter who possesses good leadership and life skills as well as a team player who is willing to learn, relocate and share information. I am enthusiastic and have a passion for delivering innovative, practical and effective solutions.
Experience
Operational Specialist
Telkom
March 2009 - Present (4 years 4 months)Cape Town Area, South Africa
Providing ADSL technical support over the telephone (inbound calls). That is resolving customer problems by troubleshooting and assisting them to connect to the Internet wirelessly (WAN), Local Area Network (LAN), email setup and configure routers.
At an 8ta division I' am doing data support as an specialist for mobile networks such Mobile phones, Tablets, PC and IPad's and also configure email setups.
Additional Info
1. Interests
I' am interested in business but on the investing side of business particularly in property management but at the same time not limiting myself just in property. I' am willing to put money where there's high or slow growth opportunities.
I have Grade 12 qualification from Premier College, Cape Town and also an Internet Engineering Diploma at Rosebank College, Cape Town which is under Information Technology.
I am currently working at Telkom as an Operational Specialist. I started at Telkom as an Intern from 10 November 2008 up until March 2009 and as from then I have been employed as a Temp employee till currently.
I acquired many skills during my internship, Technical skills, Troubleshooting skills, Problem solving skills, Telephone skills, Business communication skills, orientation and teamwork. I acquired all these skills through Customer Support Internship program. I am proficient in Microsoft Word, Microsoft Excel, Microsoft Access and Microsoft PowerPoint.
I have 4 yrs working experience doing Desktop technical support for Information and Communication Technology (ICT). I am currently working for an 8ta team in Cape Town, providing first hand customer services.
I am a self-starter who possesses good leadership and life skills as well as a team player who is willing to learn, relocate and share information. I am enthusiastic and have a passion for delivering innovative, practical and effective solutions.
Experience
Operational Specialist
Telkom
March 2009 - Present (4 years 4 months)Cape Town Area, South Africa
Providing ADSL technical support over the telephone (inbound calls). That is resolving customer problems by troubleshooting and assisting them to connect to the Internet wirelessly (WAN), Local Area Network (LAN), email setup and configure routers.
At an 8ta division I' am doing data support as an specialist for mobile networks such Mobile phones, Tablets, PC and IPad's and also configure email setups.
Additional Info
1. Interests
I' am interested in business but on the investing side of business particularly in property management but at the same time not limiting myself just in property. I' am willing to put money where there's high or slow growth opportunities.
