Subscribe to daily business and company news across 19 industries
×
- Connect (Rumbidzaishe Gowera knows me)
- Colleague
- Weve done business together
- Weve worked together
- Met in person
- Interacted with online
- Classmate
- Friend
- Family
- Follow
Show profile Hide profile• Attend to customer queries - Do first line maintenance using tools such as HLR, Clarify, SMAF, LDAP, Oracle Internet directory and HP Service desk and escalate to engineers for further assistance
• My primary duties were to provide a 24/7 network surveillance and fault management to ensure that Quality standards are met and problems are resolved within SLA time frames, for the following 2G platforms: Switching Subsystem (SSS), Intelligent Network (IN), Voice Mail System (VMS), SMSC and Base Station Subsystem (BSS), using tools such as SIEMENS SWITCH COMMANDER, IN COMMANDER and RADIO COMMANDER; BIG BROTHER, SMSC; Voice Compression Equipment and HP SERVICE DESK.
• Monitor, detect, localize and clear problems on the system. Involves alarm surveillance, Solve faults, Log and escalate faults, Liaise with Customer Care, and Cell C partners (Telkom, TFMC, Vodacom, MTN etc.) to provide information pertaining to the network system.
• Attend to customer queries - Do first line maintenance using tools such as HLR, Clarify, SMAF, LDAP, Oracle Internet directory and HP Service desk and escalate to engineers for further assistance
• My primary duties were to provide a 24/7 network surveillance and fault management to ensure that Quality standards are met and problems are resolved within SLA time frames, for the following 2G platforms: Switching Subsystem (SSS), Intelligent Network (IN), Voice Mail System (VMS), SMSC and Base Station Subsystem (BSS), using tools such as SIEMENS SWITCH COMMANDER, IN COMMANDER and RADIO COMMANDER; BIG BROTHER, SMSC; Voice Compression Equipment and HP SERVICE DESK.
• Monitor, detect, localize and clear problems on the system. Involves alarm surveillance, Solve faults, Log and escalate faults, Liaise with Customer Care, and Cell C partners (Telkom, TFMC, Vodacom, MTN etc.) to provide information pertaining to the network system.
