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. I believe that I have accumulated the skills and experience you are seeking. Not only do I appear to meet your exact needs, but the position is also one which I have always sought and firmly believe that I will thrive in.
In the past 22 years, I've worked in IT customer service for retail, government, motor industry, and transport and electronics companies. My primary role included customer service support where I coordinated regional IT service repairs, IMACD, and assisting clients with all IT related issues. During my career, I've demonstrated the ability to help businesses achieve their goals and objectives and improve levels of customer service. As an example, I achieved perfect customer service grades working as a Senior Network Analyst for Transnet in Mpumalanga region for 8 years while still maintaining 100 % customer satisfaction for each month. I've also been able to improve processes by influencing junior stuff to be customer centric and developing a better working processes that enabled the company to more effectively analyse and critique service levels.
Delivering top-level service is my speciality and I thrive in a diverse and fast paced management environment. I have a long and consistent track record of leading very efficient departments, increasing market share and profitability, reducing costs and enhancing business operations. My keen business acumen, commercial abilities and proven decision making skills will allow me to make an immediate impact on your bottom line. Throughout my career I have strived to be a positive influence to junior staff and support to senior management ideas and ideologies. I have also accrued a multitude of skills including corporate technology management, social networking, hr. management, project management and content development. I am therefore confident that my application of these skills, experience and my many other qualifications would be an asset to your organization.
My expertise includes strong hands-on technical skills with CRM and ERP/ERM software application. I am highly skilled in database development, object-oriented analysis/design, data modelling, client/server application development and data warehousing. Furthermore, I have proven the ability to manage large scale projects, consistently delivering these engagements within time and budget constraints. I possess a solid track record for leading and motivating technical professionals in order to achieve high levels of performance. These trends I intend to continue long into the future.
In review of your organization objectives and possible openings, I believe that my experience is in perfect line with your current needs. If your organization is looking for a dependable, results-oriented professional, I would be interested in speaking with your organization HR to discuss the value that my strengths and experience can bring to your search. Realizing that this data cannot adequately convey my personal strength, I would appreciate an opportunity to meet with HR
I thank you for your consideration and look forward to hearing from you
Sincerely
Tsakane Khoza