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Sep 2010-Current Digital Addition

Designation: Contract On-line Sales and Marketing Manager

Orientation and training of staff
Update and maintenance of all the products on the website
(Using Magento)
Sourcing, establishing and maintaining a good relationship with suppliers
Controlling all online, telephonic and face to face ordering from customers
Placing orders with suppliers
Receiving and dispatching of orders
Resolving customer queries and complaints
Delivering orders where necessary
Generating own leads through referrals
All marketing and advertising
Producing the advertisements and specials

Oct 2004-Apr 2010 Sanlam Home Loans Call Centre
Designation: Team Leader and Specialist Home Loan Consultant

Maintaining all figures and holding morning meetings to motivate the staff
Orientation and training of consultants
Instituting all motivational and team building activities
Assisting as department supervisor
Resolving customer queries and complaints from our inbound
Extensive outbound cold calling to Sanlam policy holders
Completion of home loan applications for Switches, New and Building Loans
Calling on clients and generating own leads through referrals
Obtain supporting documents from clients
Submitting all documents to the processing department
Extensive follow up of the progress of applications and working closely with the Processing Unit
Dealing with evaluators to fast track the applications
Contact the client with the outcome. It is of prime importance to keep within the timelines promised to the client and this includes keeping the client updated through out the process
Extensive dealings with the attorneys to assist with timeous registration as well as assisting with bridging finance

Achievements: I was the top performer for three out of the five years I was employed at Sanlam.

Jun 2002-May 2004 KwaDukuza Egoli Hotel & Conference Centre
Designation: Sales Manager

Overseeing all Sales Executives
Development of Quoting Procedures
Collating of all Contracts
Confirmation of all reservations and the timorous payment thereof.
Accumulation all necessary Function Information & notification to the various departments.
Finalisation of billing & generation of Invoices
Assisting with collection of outstanding debtors
Meet & Greet clients on arrival
Overseeing the conference to ensure everything is satisfactory
After Sales Service for the clients, including the collation of information gained from the Client Evaluation Questionnaires a
Administration of the Marketing Department
Software and Hardware backup Support
Producing of all necessary financials

Jan 1999-Jun 2002 Kopanong Hotel & Conference Centre
Designation: Marketing Director's PA plus Sales Coordinator
Personal Assistant to Marketing Director
(Practicing Attorney- Law: Handling all appointments, correspondence and liasing)
Primary Function:
Administrator for Marketing Department Backup support to all Sales Executives
Client Liaison
Conference and Accommodation Reservations Maintaining Online RCI Reservation Database International tour reservations
Completion and Administration of Corporate Contracts Complete hotel Software and Hardware Support
Generation of department financial i.e. Targets, Pipeline Business, Confirmed business

Nov 1996-Aug 1998 React Surveys (Division of Lodge Service (Pty) Ltd)
Designation: Data Processing Assistant
Assistant to IT Manager
Support, design and maintaining of Databases
Assimilation of Reports from Field
Supervision of Data Capturing Department
Assimilation of Final Results for Client Presentation
Salaries and Wages
Nightly back-up
Software and Hardware Support
Purchasing of computer requirements