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Nicholas Koithara
Payment Solution Professional at Stanchion Payments Pty Ltd
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Show profile Hide profileOperational responsibilities:
• Manage project issues and risks (technical and non-technical) through identification, evaluation, tracking, communication and mediation.
• Logging JIRA ticket for any test related issue.
• Liaison with the relevant stakeholders for the software delivery process and monitor the release management to the customer within the agreed timelines.
• Develop and present project documentation with all project stakeholders.
• Communicate project scope to the customer/internal partner.
• Research and resolve customer-reported issues related to the Postilion suite of products.
• Gather data, test and replicate problems.
• Answer questions related to configuration and operation by testing, reviewing product code and reviewing documentation.
• Consult with and coordinate with other product specific teams to resolve customer issues and questions in a timely manner.
• Participate in technical training programs and self-directed learning.
• Assist with implementing process improvements.
• Good knowledge in EFT Framework, Scrum Master ( Back logs, Sprints etc)
• Installation of software in VMware workstation and Virtual Box.
• Good knowledge in Networking, Windows Event logs and SQL management Studio.
Operational responsibilities:
• Manage project issues and risks (technical and non-technical) through identification, evaluation, tracking, communication and mediation.
• Logging JIRA ticket for any test related issue.
• Liaison with the relevant stakeholders for the software delivery process and monitor the release management to the customer within the agreed timelines.
• Develop and present project documentation with all project stakeholders.
• Communicate project scope to the customer/internal partner.
• Research and resolve customer-reported issues related to the Postilion suite of products.
• Gather data, test and replicate problems.
• Answer questions related to configuration and operation by testing, reviewing product code and reviewing documentation.
• Consult with and coordinate with other product specific teams to resolve customer issues and questions in a timely manner.
• Participate in technical training programs and self-directed learning.
• Assist with implementing process improvements.
• Good knowledge in EFT Framework, Scrum Master ( Back logs, Sprints etc)
• Installation of software in VMware workstation and Virtual Box.
• Good knowledge in Networking, Windows Event logs and SQL management Studio.
