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I am well-presented, well-mannered and articulate helpdesk support professional with extensive experience of performing diagnostics and resolving a customer's technical problems via telephone, e-mail and one to one. Having a proven track record of successfully finding the root causes of problems, resolving them or forwarding suggestions for improvements. A problem solver who enjoys a challenge and can work well under pressure and who possesses strong customer service skills, good communication skills and attention to detail.