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• Logging calls and assigning calls, loading batches, responsible for changing printer cartridges and cleaning kits
• Loading employee’s data on employee’s database on SQL server
• Resetting the employee’s password, unlocking the employee’s account on Active Directory
• Remoting to the user’s laptop and computers and resolve queries
Giving permission and access to users fincare, penscare and compcare
• Log and manage service requests
• Administer systems users and parameters
• Install software on the user’s computer
• Administer allocation of members to users
• Assist users with MS Office suite issues (Windows, Outlook, Excel…)
• Maintain IT License Register
• Generate weekly and adhoc reports
• Liaising with service providers and users on the progress of service request
• Support external users with connectivity to the ComDiv system
• Administering the system by giving roles and permission to users
• on the system
• Unlocking user’s account and adding users on Active Directory
• Responsible for changing cartridges on printers
• Writing adhoc reports for users using SQL on SQL server
• Creating new users on the system and give users permissions and roles on the system
• Reset the user’s password on compdiv
• Sending authentication keys to users
• Provide customer user/interface
• Provide technical and department support
• Manage I.T.equipment like laptops and computers that are being
• sold and those that are to be bought be company