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×Maokaneng Nyatlo
I'm a NOC survaillance technician and i work with wireless technologies.
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Show profile Hide profile? I monitor and troubleshooting problems on CDMA and Microwave.
• In CDMA I do with the following:
? Monitor the Base stations and insure 100% up time.
? Run command to check sectors and fans when alarms are active.
• In Microwave I do with the following:
? Configure port speed.
? Reset/Restart the microwave remotely in cases of a failure.
? Make performance reports for customers if requested.
• Log customer complaints and give regular updates to them until fault is resolved.
• Provide first and second level troubleshooting on faults picked up on both the management elements (Listed above) and the customer complaints.
• Liaise with field technicians on all faults until resolution is established.
• Log faults with relevant equipment vendors and liaise with them as well until fault is resolved.
• Work on Remedy (BMC) to create Network faults
• Log Oracle refs to dispatch Technicians to attend to the faults on site.
• I work in a 24/7 surveillance environment.
? I monitor and troubleshooting problems on CDMA and Microwave.
• In CDMA I do with the following:
? Monitor the Base stations and insure 100% up time.
? Run command to check sectors and fans when alarms are active.
• In Microwave I do with the following:
? Configure port speed.
? Reset/Restart the microwave remotely in cases of a failure.
? Make performance reports for customers if requested.
• Log customer complaints and give regular updates to them until fault is resolved.
• Provide first and second level troubleshooting on faults picked up on both the management elements (Listed above) and the customer complaints.
• Liaise with field technicians on all faults until resolution is established.
• Log faults with relevant equipment vendors and liaise with them as well until fault is resolved.
• Work on Remedy (BMC) to create Network faults
• Log Oracle refs to dispatch Technicians to attend to the faults on site.
• I work in a 24/7 surveillance environment.
