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Assistant Database Administrator
URM Utility Risk Management
11 September 2014 - 30 October 2015
• Pinging the modem /Trouble shooting where the problem lies
• Accurate fault log entry created with all necessary details for a technician
• All repeat faults are identified and escalated
• Customers are fully aware and continuously informed of any problem on their site
• Checking/Clearing fault log and updating the Database
• Checking that the root cause has been identified, corrected and recorded in Fault system
• Determine if the work and materials used to correct the fault is billable or carried out under warranty
• Ensuring that on-site work is allocated to technicians and installation is completed
• Making appointments and confirming access to the Customers site
• Ensure that all overwork time is approved both by Customer and Management
• Making sure that all data is captured, no errors and any unclear items on the commissioning sheet
• Making sure that the Data acquisition, Graphs, Meter phasor and no problems with installations are working correctly
• Correct Tariffs are applied to each metering points
• Ensure that customer are provided with login details and necessary privileges
• Ensuring that Eskom's and Metering online billing is accurate before sending it though t the financial management
• All stock take for Ekurhuleni has been correctly identified and captured for invoicing.
• Giving my assistance in the lab, preparing modems, cables and meters for on-site duties

PA-Personal Assistant, Office Administration
YSDBC Lighting
3 February 2009 - 31 July 2014

• Microsoft Office - Word, Excel, Outlook and Access
• Maintaining office systems, Filing and Data Management
• Customer service , Telemarketing
• Sales
• Organizing events to advertise the brand
• Ordering supplies, Stock take, ensuring that customers stock is delivered and completed on- site before due date.
• Telecommunication, Email, Organizing Appointments
• Preparing documents, reports and presentations for customers
• Preparing business meetings
• Accounting, invoices, quotations
• Assisted on on-site duties, ensuring that work is done correctly