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Identity Number: 8012 12 0029 084
Nationality: South African
Own Vehicle: BMW
Driving License: YES

Work Experience

Organization Name: Kallvest (Pty) Ltd 2007 to 2008
Designation: OFFICE MANAGER
Work Description:
?Company representative for CCMA disputes
?Chairlady for all employee disciplinary hearings
?Developed efficiency-enhancing workflow / process improvements
?Maintaining a positive attitude and producing high-quality work

P R O M O T E D

Designation: CLIENT RELATIONSHIP MANAGER & MARKETING

?Resolving customer disputes
?Feedback on customer complaints
?Customer site evaluation surveys & needs analysis
?Build and maintain strong customer relationships
?Design customer satisfaction surveys
?Portfolio management
?Ongoing relationship building with existing portfolio
?Managing large corporate accounts at director level
?Secure all client relations
?Progress reports to all client management
?Manage helpline calls ensuring they are dealt with in line with client business rules and KPIs

P R O M O T E D

Designation: SALES AND MARKETING MANAGER

?Cold Calling & canvassing
?Monitoring market trends
?Maximizing sales opportunities across existing client portfolio
?Training sales staff, enforcing organizational rules and regulations within department
?Compile month sales reports, Sales turnover and GP % by rep vs. sales target
?Design, implementation and management for specific sales and marketing campaigns
?Designing of newsletter and marketing brochures
?Development of sales training materials by editing and rewriting of specification manuals
?Securing own client base (new business).
?Strategize new sale tactics and goals.
?Compiling proposals and presentations at Boardroom level.
?After sales follow up's.
?Weekly sales meetings
?Working on pre-set monthly sales quotas and preparation of weekly and monthly sales forecasts.
?SLA/ Escalation management.
?Conduct meetings with new and existing business prospects.
?Development and maintenance of sales tools.

Organization Name: Global Geomatics (Pty) Ltd 2005 to 2007
Company Industry: Land Survey
Designation: SURVEY TECHNICIAN
?Assisting in all field work.
?Assisting in all data work.

Organization Name: St John Ambulance Foundation (Pty) Ltd 2002 to 2004
Company Industry: Educational Training Courses
Designation: PA / SALES / STOCK CONTROLLER
?Maintaining full inventory control of training stock.
?Screening of all registration document requirements.
?General admin duties.
?Internal sales.
?Completion and drafting of all quotes, inquiries and confirmations.
?Minute taking.
?Co-ordination of group bookings and on-site bookings.
?Maintenance of regular client database.
?Client follow-ups.
?Supervising of office staff and canteen.
?Co-ordination of conferences, events.

Organization Name: Durban Wanderers Sports Club 2000 to 2002
Company Industry: Entertainment
Designation: SUPERVISOR
?Supervision of sports bar and function co-ordination.
?Supervising bar staff.
?Stock control.
?Co-ordination of promotional events.

Organization Name: Natal Foundry Suppliers 1999 to 2000
Company Industry: Transportation
Designation: RECEPTIONIST / INTERNAL SALES
?Answering of switchboard.
?Stock control.
?Delivery control.
?General admin duties.
?Database capturing.