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Show profile Hide profileAssist Telkom clients via Social Media ie. Facebook, Twitter, HelloPeter,
MyBroadband and Google+
All queries from Fixed line and Mobile, billing, technical support, escalations and general queries.
Facilitated the training of the ADSL technical support agents, basic Telkom Internet (ISP), Systems training
for the call centre staff.
Research, developed and presented processes, targets and strategies for Pinnacle (High valued) clients.
Created documents to assist and strengthen the current processes, and training documentation.
Assisted with research and documentation to assist with the building of an application to assist call centre
staff when engaging with clients.
Assist Telkom clients via Social Media ie. Facebook, Twitter, HelloPeter,
MyBroadband and Google+
All queries from Fixed line and Mobile, billing, technical support, escalations and general queries.
Facilitated the training of the ADSL technical support agents, basic Telkom Internet (ISP), Systems training
for the call centre staff.
Research, developed and presented processes, targets and strategies for Pinnacle (High valued) clients.
Created documents to assist and strengthen the current processes, and training documentation.
Assisted with research and documentation to assist with the building of an application to assist call centre
staff when engaging with clients.
