Contributor articles CRM South Africa

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What does the ideal customer look like?

Brent Haumann 22 Dec 2022

Source: ©marushy -

Trends paving the way for the future of retail in Africa

Lauren Hartzenberg 4 Nov 2022

Retail innovation rising above economic turbulence

Retail innovation rising above economic turbulence

Lauren Hartzenberg 19 Oct 2022

4 ways to increase store traffic by tapping into the spirit of ubuntu

4 ways to increase store traffic by tapping into the spirit of ubuntu

Semona Pillay 13 Oct 2022

Source: © Vadim Guzhva Employee branding is a critical component of the customer experience

Employee branding: Critical to customer experience

Paula Sartini 14 Sep 2022

25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success

25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success

Lauren Hartzenberg 8 Sep 2022

Planning guide for retailers ahead of the 2022 holiday shopping season

Planning guide for retailers ahead of the 2022 holiday shopping season

Zuko Mdwaba 7 Sep 2022

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Trigger the right bias in customers to give your brand an edge

Grant Lapping 25 Aug 2022

#NedbankIMC2022: Relevancy the new frontier for retail growth

#NedbankIMC2022: Relevancy the new frontier for retail growth

Lauren Hartzenberg 4 Aug 2022

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How to compete with the e-commerce giants this Black Friday

James Bayhack 2 Aug 2022

SA's top 5 consumer trends and what they mean for your business

SA's top 5 consumer trends and what they mean for your business

Zuko Mdwaba 28 Jul 2022

Unlocking South Africa's next level of e-commerce growth

Unlocking South Africa's next level of e-commerce growth

Lauren Hartzenberg 29 Jun 2022

Source: Getty

Why retailers must turn to tech as stagflation bites

Ajay Lalu 24 Jun 2022

#EcomAfrica: The must-have management shifts for e-commerce success

#EcomAfrica: The must-have management shifts for e-commerce success

Lauren Hartzenberg 8 Jun 2022

#AfricaMonth: Why informal retailing in Africa must not be overlooked

#AfricaMonth: Why informal retailing in Africa must not be overlooked

Lauren Hartzenberg 31 May 2022

3 ways retailers can retain customers amid a global buying slump

3 ways retailers can retain customers amid a global buying slump

Zuko Mdwaba 27 May 2022

Why listening to what your customers want is a terrible idea

Why listening to what your customers want is a terrible idea

Jonathan Cherry 19 May 2022

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4 ways digital innovation gives retail customers what they crave

John Watling 19 May 2022

Source: © cottonbro

Pivoting to changing customer behaviours online

Linda Saunders 5 May 2022

#EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

#EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

Lauren Hartzenberg 3 May 2022

#EcomAfrica: Online retail beyond the pandemic, with OneDayOnly's Laurian Venter

#EcomAfrica: Online retail beyond the pandemic, with OneDayOnly's Laurian Venter

Lauren Hartzenberg 12 Apr 2022

How can brands create emotional resonance with their audiences?

How can brands create emotional resonance with their audiences?

Ryan McFadyen 5 Apr 2022

Outlook: E-commerce and the race for rapid delivery

Outlook: E-commerce and the race for rapid delivery

Lauren Hartzenberg 21 Feb 2022

Cracking the omnichannel retail conundrum

Cracking the omnichannel retail conundrum

Ajay Lalu 18 Feb 2022

Prashanth Krishnaswami, head of market strategy and thought leadership for the CX product group at Zoho

5 CX trends that will define 2022

Prashanth Krishnaswami 1 Feb 2022

Smart retailing for smart cities

Smart retailing for smart cities

Mariëtte Frazer 1 Feb 2022

The do's and don'ts of real-time customer engagement

The do's and don'ts of real-time customer engagement

Yudhvir Seetharam 31 Jan 2022

#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest

#BizTrends2022: Not just a t-shirt - fashion as culture, community and protest

Nicola Cooper 26 Jan 2022

Seamless communication is key to CX: Here's what it should look like

Seamless communication is key to CX: Here's what it should look like

Brent Haumann 24 Jan 2022

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