CRM

Articles

[Trends 2015] Your customers hold the power

[Trends 2015] Your customers hold the power

George Golding 29 Jan 2015

JS Smit

SA Trendwatch 2015

JS Smit 29 Jan 2015

Satisfied customers don't mean repeat business

Satisfied customers don't mean repeat business

Sid Peimer 13 Jan 2015

Unlocking value from customer relationships in 2015

Unlocking value from customer relationships in 2015

Joseph Neusu 9 Jan 2015

How to create a scene in a shop ... essential advice for SA consumers

How to create a scene in a shop ... essential advice for SA consumers

Aki Kalliatakis 5 Dec 2014

Five ways to get the most from social media

Five ways to get the most from social media

Gordon Geldenhuys 4 Dec 2014

Feed your customers festive this season

Feed your customers festive this season

Catherine Milward-Bridges 4 Dec 2014

Three areas of User Experience Design you need to get right

Three areas of User Experience Design you need to get right

Matthew Arnold 21 Nov 2014

Avoid lawyers and be human...

Avoid lawyers and be human...

Grace Belger 19 Nov 2014

Service: two wrong feet and ugly shoes

Service: two wrong feet and ugly shoes

Dylan Balkind 19 Nov 2014

Consumer trust is based on advertiser investment, not expenditure

Consumer trust is based on advertiser investment, not expenditure

Claudelle Naidoo 11 Nov 2014

Sales made simple

Sales made simple

Pieter Scholtz 29 Oct 2014

Six of the worst customer service practices... and how to fix them

Six of the worst customer service practices... and how to fix them

Andrew Cook 28 Oct 2014

Be afraid... Or maybe not

Be afraid... Or maybe not

Aki Kalliatakis 28 Oct 2014

How to use social CRM to simplify your business and increase sales

How to use social CRM to simplify your business and increase sales

James White 9 Oct 2014

Spring-clean your business

Spring-clean your business

Aki Kalliatakis 2 Sep 2014

[CEM Summit] How to be great at customer service

[CEM Summit] How to be great at customer service

Jessica Tennant 15 Jul 2014

The big gorilla sits wherever he wants to... or maybe not

The big gorilla sits wherever he wants to... or maybe not

Aki Kalliatakis 14 Jul 2014

Lyndsey Moorhouse

How systems training can super-charge your customer service processes

Lyndsey Moorhouse 8 Jul 2014

Aki Kalliatakis

Revive customer service over Easter

Aki Kalliatakis 10 Apr 2014

Supply chain survey underlines importance of customer service

Supply chain survey underlines importance of customer service

Kate Stubbs 9 Apr 2014

Who says loyalty doesn't pay?

Who says loyalty doesn't pay?

Amanda Cromhout 9 Apr 2014

What do your customers really think of you?

What do your customers really think of you?

Bruce von Maltitz 19 Mar 2014

Customer service - it really is your problem

Customer service - it really is your problem

Su-Mari Du Bruyn 17 Mar 2014

Tips for improving ecommerce customer service

Tips for improving ecommerce customer service

Charles Mburugu 19 Feb 2014

Communication vital in retaining customers

Communication vital in retaining customers

Derek Buchanan 29 Jan 2014

Are you a square peg in a round hole?

Are you a square peg in a round hole?

John French 24 Jan 2014

The importance of CEM in building business

The importance of CEM in building business

Steve Briggs 23 Jan 2014

Tips to keep customers happy

Tips to keep customers happy

Aki Kalliatakis 22 Jan 2014

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