CRM, CX, UX

Articles

Debunking 5 myths around CX

Debunking 5 myths around CX

Nathalie Schooling 22 May 2019

Image supplied. From left to right: Paula Hulley from the IAB, Dan Pinch from King James, Ansa Leighton, from DQ&A, Razia van der Schuur from Change News Digital (ex. IOL), Karyn Strybos from Everlytic, and Godfrey Parkin of Britefire.

IAB Insight Series: How relevant content can deliver results across digital channels

Juanita Pienaar 21 May 2019

#IABSummit19: Marcel Botha to speak on manufactured stories

#IABSummit19: Marcel Botha to speak on manufactured stories

Jessica Tennant 17 May 2019

RCS technology boosts CX by enabling consumers to 'touch & feel' messaging

RCS technology boosts CX by enabling consumers to 'touch & feel' messaging

Devon Meerholz 16 May 2019

ABM and inbound marketing: A combined approach

ABM and inbound marketing: A combined approach

Alon Fittinghoff 14 May 2019

Is your brand telling the true story?

Yaw Dwomoh 13 May 2019

Experience trumps channel

Experience trumps channel

Refilwe Maluleke 6 May 2019

5 ways digital technology is reshaping the needs and expectations of South Africa's young consumers

5 ways digital technology is reshaping the needs and expectations of South Africa's young consumers

Rachel Thompson, NielsenIQ 30 Apr 2019

Tech won't kill the contact centre, it'll make it more powerful

Tech won't kill the contact centre, it'll make it more powerful

Wynand Smit 30 Apr 2019

Customer satisfaction is not enough. Delight your customers!

Customer satisfaction is not enough. Delight your customers!

Mornay Roberts-Lombard 23 Apr 2019

Are brands living up to client expectations?

Are brands living up to client expectations?

Jedd Cokayne 23 Apr 2019

Up, close and very personalised

Up, close and very personalised

Refilwe Maluleke 23 Apr 2019

Screen grabs from the ad.

#OrchidsandOnions: RocoMamas has great-looking fare and memorable punchline

Brendan Seery 9 Apr 2019

Trend forecaster, Nicola Cooper. © .

The South African consumer is a real person

Juanita Pienaar 2 Apr 2019

"We are what we see" - Marian Salzman

"We are what we see" - Marian Salzman

Juanita Pienaar 1 Apr 2019

Mind(set)

Mind(set)

Lara-Anne Derbyshire 27 Mar 2019

Building customer relationships in an age of disloyalty

Building customer relationships in an age of disloyalty

Wynand Smit 25 Mar 2019

#ECO19: Is your mobile commerce strategy excluding the mass market?

#ECO19: Is your mobile commerce strategy excluding the mass market?

Lauren Hartzenberg 22 Mar 2019

#SeamlessSA: A holistic approach to delivering great retail customer experience

#SeamlessSA: A holistic approach to delivering great retail customer experience

Lauren Hartzenberg 20 Mar 2019

#NedbankIMC2019: The tech, the trends and the timeless truths of marketing

#NedbankIMC2019: The tech, the trends and the timeless truths of marketing

Jessica Tennant 15 Mar 2019

#Newsmaker: "I will always be a print girl" - Brand Cartel's Cilla Thompson

Jessica Tennant 13 Mar 2019

Zando's coming of age

Zando's coming of age

Lauren Hartzenberg 15 Feb 2019

Boost your sales in a bear market

Boost your sales in a bear market

Charlie Stewart 15 Feb 2019

Oh no, what have I done to outbound call centres?

Oh no, what have I done to outbound call centres?

Sid Peimer 8 Feb 2019

Microsoft CMO on the transformation of digital marketing

Microsoft CMO on the transformation of digital marketing

Jessica Tennant 5 Feb 2019

The number 1 skill for travel marketers in 2019

The number 1 skill for travel marketers in 2019

Natalia Rosa 4 Feb 2019

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

Jessica Tennant, Bizcommunity.com 1 Feb 2019

Rethinking the relevance of big data

Rethinking the relevance of big data

Wynand Smit 1 Feb 2019

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