CRM, CX, UX

Articles

Have you digitally transformed your customer communications yet?

Have you digitally transformed your customer communications yet?

Mike Wright 14 Jun 2018

Chasing the dream of the single view of the customer

Chasing the dream of the single view of the customer

Wynand Smit 14 Jun 2018

This is what customer management tools should do for your business

This is what customer management tools should do for your business

Edward Carbutt 13 Jun 2018

Forcing customers to use your app is brand vanity

Pieter de Villiers 29 May 2018

Businesses are bleeding customers and the problem is glaringly obvious

Businesses are bleeding customers and the problem is glaringly obvious

Adrian Zanetti 29 May 2018

Designing a great customer journey can help even the smallest digital offering

Designing a great customer journey can help even the smallest digital offering

Brendon Williamson 18 May 2018

WhatsApp, the new lens into consumer lives

WhatsApp, the new lens into consumer lives

Mpho Mpofu 16 May 2018

Brett St Clair

#AfricaMonth: The time to become a disruptor is now

Brett St Clair 15 May 2018

Data-driven processes to drive e-commerce campaign success

Data-driven processes to drive e-commerce campaign success

Wynand Smit 11 May 2018

Empathy - a two-way street in customer service

Empathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

Are you asking the why beyond the why?

Are you asking the why beyond the why?

Lara-Anne Derbyshire 18 Apr 2018

20 out of 65 Seedstars Summit finalists from Africa

20 out of 65 Seedstars Summit finalists from Africa

Ilse Burger 11 Apr 2018

Activating your brand within the African market

Sibusiso Ndhlovu 28 Mar 2018

#ECMA18: Cracking e-commerce conversion

#ECMA18: Cracking e-commerce conversion

Lauren Hartzenberg 16 Mar 2018

Consumer engagement today is shaped by technology

Consumer engagement today is shaped by technology

Gil Sperling 15 Mar 2018

The stormy voyage of mobile engagement automation

The stormy voyage of mobile engagement automation

Nick Orton 14 Mar 2018

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

Lauren Hartzenberg 12 Mar 2018

#SeamlessAfrica: Five lessons in customer service from Action Gear

#SeamlessAfrica: Five lessons in customer service from Action Gear

Lauren Hartzenberg 7 Mar 2018

Is the methodology getting in the way?

Is the methodology getting in the way?

Mpho Mpofu 21 Feb 2018

#Newsmaker: Esther Hoogstad steers Spree's customer journey

#Newsmaker: Esther Hoogstad steers Spree's customer journey

Lauren Hartzenberg 20 Feb 2018

Why it's time to reevaluate your customer communication, starting with email

Why it's time to reevaluate your customer communication, starting with email

Wynand Smit 13 Feb 2018

Charles Murito, country manager of Google Kenya |

Google Kenya's Charles Murito on digital advertising and the age of assistance

Jessica Tennant 7 Feb 2018

Brand consistency: Taking marketing to a higher level

Paula Sartini 6 Feb 2018

The modern marketer is a connected one

The modern marketer is a connected one

Jessica Tennant 2 Feb 2018

CSPs are not taking new opportunities in living services to maximise their revenues

CSPs are not taking new opportunities in living services to maximise their revenues

Peter Sinclair 24 Jan 2018

Dolgachov © –

Has the digital era changed the luxury game for good?

Megan Bowman 19 Jan 2018

WhatsApp launches business app

WhatsApp launches business app

Ilse Burger 19 Jan 2018

(c) Denis Ismagilov -

How corporate SA can transition towards customer centricity and embrace the global paradigm

Matthew Westaway 17 Jan 2018

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

Lindy Lee 11 Jan 2018

#BizTrends2018: Winning brands will get their competitive edge from memorable customer experiences

#BizTrends2018: Winning brands will get their competitive edge from memorable customer experiences

Rachel Thompson 10 Jan 2018

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