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The Salesforce World Tour attracted over 2,000 attendees.

Salesforce world tour comes to SA with $5.8bn growth projectedLindsey Schutters

Understand what customers value, rather than price

Understand what customers value, rather than price

By Warren Hawkins 4 Jun 2024

A clever way to improve service delivery

A clever way to improve service delivery

By Ryan Falkenberg 24 May 2024

Thierry Boulanger

Redefining B2B reseller market for electronic technology

3 Sep 2013

Avios launches rewards programme in South Africa

Avios launches rewards programme in South Africa

29 Aug 2013

Profiting from priceless customer complaints

Colyn Dee 28 Aug 2013

Toshiba rewards resellers with cash incentives

27 Aug 2013

What's good for the bakery is good for the supplier

8 Aug 2013

Lufthansa ups services for the family

Lufthansa ups services for the family

7 Aug 2013

Flux Trends' latest trend report explores lack of trust

Flux Trends' latest trend report explores lack of trust

2 Aug 2013

Know thy customer! Is it easier said than done?

Nicole Zetler 29 Jul 2013

Loyalty programme winning market segments

29 Jul 2013

Internet access top priority for global travellers

19 Jul 2013

Retailers' loyalty programmes indicate consumer fickleness

Retailers' loyalty programmes indicate consumer fickleness

17 Jul 2013

SA private medical aids not really all that different in customer satisfaction

SA private medical aids not really all that different in customer satisfaction

10 Jul 2013

New designer gift cards reflect TFG values

New designer gift cards reflect TFG values

9 Jul 2013

E-gifting from Citymob

E-gifting from Citymob

8 Jul 2013

Retail revolution - shifting control to consumers

Andrew Pyper 5 Jul 2013

Physical rewards booth proves popular

Physical rewards booth proves popular

5 Jul 2013

Engen launches online tool to select lubricants

Engen launches online tool to select lubricants

4 Jul 2013

Miscommunication is endless

Derek Buchanan 3 Jul 2013

Customer experience metrics: The key to success

Deon Scheepers 3 Jul 2013

Helen Zille: "Cape Town has firmly established itself as the international BPO destination of choice.” (Image: GCIS)

New customer care centre in Cape Town generates more jobs

1 Jul 2013

Standard launches its loyalty programme

Standard launches its loyalty programme

Phakamisa Ndzamela 12 Jun 2013

Image courtesy of suphakit73 /

South Africans not keen on self-service channels

7 Jun 2013

Using current data for big results

Angelina Dos Santos-Barrett 5 Jun 2013

Image courtesy of zirconicusso /

Cape Town CBD increases international BPO providers

28 May 2013

The "management" in customer engagement strategies

The "management" in customer engagement strategies

Ian Steyn 16 May 2013

Sorry, the CRM niche is full at the moment

Denis Pombriant 15 May 2013

Omni-channel shopping coming to SA

Lee Gill 14 May 2013

Belief + behaviour = trust

Wayne Harrison 10 May 2013

Secret to success for most small businesses

8 May 2013

Will the R1,5 billion SAA borrowed rescue it?

Chris Moerdyk 7 May 2013

More news

Avios launches rewards programme in South Africa

Avios launches rewards programme in South Africa

29 Aug 2013

Profiting from priceless customer complaints

Colyn Dee 28 Aug 2013

Toshiba rewards resellers with cash incentives

27 Aug 2013

What's good for the bakery is good for the supplier

8 Aug 2013

Lufthansa ups services for the family

Lufthansa ups services for the family

7 Aug 2013

Flux Trends' latest trend report explores lack of trust

Flux Trends' latest trend report explores lack of trust

2 Aug 2013

Know thy customer! Is it easier said than done?

Nicole Zetler 29 Jul 2013

Loyalty programme winning market segments

29 Jul 2013

Internet access top priority for global travellers

19 Jul 2013

Retailers' loyalty programmes indicate consumer fickleness

Retailers' loyalty programmes indicate consumer fickleness

17 Jul 2013

SA private medical aids not really all that different in customer satisfaction

SA private medical aids not really all that different in customer satisfaction

10 Jul 2013

New designer gift cards reflect TFG values

New designer gift cards reflect TFG values

9 Jul 2013

E-gifting from Citymob

E-gifting from Citymob

8 Jul 2013

Retail revolution - shifting control to consumers

Andrew Pyper 5 Jul 2013

Physical rewards booth proves popular

Physical rewards booth proves popular

5 Jul 2013

Engen launches online tool to select lubricants

Engen launches online tool to select lubricants

4 Jul 2013

Miscommunication is endless

Derek Buchanan 3 Jul 2013

Customer experience metrics: The key to success

Deon Scheepers 3 Jul 2013

Helen Zille: "Cape Town has firmly established itself as the international BPO destination of choice.” (Image: GCIS)

New customer care centre in Cape Town generates more jobs

1 Jul 2013

Standard launches its loyalty programme

Standard launches its loyalty programme

Phakamisa Ndzamela 12 Jun 2013

Image courtesy of suphakit73 /

South Africans not keen on self-service channels

7 Jun 2013

Using current data for big results

Angelina Dos Santos-Barrett 5 Jun 2013

Image courtesy of zirconicusso /

Cape Town CBD increases international BPO providers

28 May 2013

The "management" in customer engagement strategies

The "management" in customer engagement strategies

Ian Steyn 16 May 2013

Sorry, the CRM niche is full at the moment

Denis Pombriant 15 May 2013

Omni-channel shopping coming to SA

Lee Gill 14 May 2013

Belief + behaviour = trust

Wayne Harrison 10 May 2013

Secret to success for most small businesses

8 May 2013

Will the R1,5 billion SAA borrowed rescue it?

Chris Moerdyk 7 May 2013

Get familiar with the Ombud process

Get familiar with the Ombud process

2 May 2013

Self-service customer point acts as app collector

12 Apr 2013

Dial Direct revamps Bucks Back Bonus

9 Apr 2013

Five things that kill CRM ROI dead

Christopher J. Bucholtz 8 Apr 2013

Analysing the CRM needs of a midsize business

Paul Anderson 2 Apr 2013

Absa's new bonus benefits for customers

26 Mar 2013

When "truth" is just a word

When "truth" is just a word

Chris Grant 21 Mar 2013

If you're content, we're content

If you're content, we're content

Bizcommunity.com 18 Mar 2013

Sweet Tooth gets development partner

18 Mar 2013

Aki Kalliatakis

Consumers could make mincemeat of suppliers

Aki Kalliatakis 15 Mar 2013

Mobile marketing - tracking brand engagement

11 Mar 2013