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Cannes Lions Content Feature

The next decade in social media: Overload, filter failure and narcissism

Attendees discovered just why Peter Kim, the Chief Digital Officer at Cheil Worldwide is referred to as a 'digital marketing expert' when he spoke at Cannes Lions this past weekend on helping brands prepare for the future of social media...

Having worked in digital strategy since 1999, Peter Kim was among the first analysts to have a briefing with Facebook in 2005 and has worked in digital strategy since 1999. This background places him perfectly in the crosshairs to track the trends that will shape social media in the next decade, based on what we see at present and social medias beginnings a mere decade ago.

Peter Kim, Chief Digital Officer at Cheil Worldwide
Peter Kim, Chief Digital Officer at Cheil Worldwide

Hard to believe that in 2005, Facebook was restricted to university students and YouTube launched with a single video of the San Diego Zoo. Social media was all about convergence, based on understanding the necessary technology and how it worked, as well as how society functioned on entertainment, emotion and ego, as well as the economy and how we make money. If you consider just how much things have changes since then, it's amazing that many brands "continue to employ simple strategies from the pre-IPO days," Kim said.

That's because today, while devices are more powerful than ever, society is too "self-ie" absorbed and economies look bleak. Brands are still stuck in 2005.
It's not all gloom and doom though - if you start taking action right now. You can't expect things to stay the same, as social media will be gone in the way we know it.

How social media will change by 2025:
  • Social media will be shoppable, such as in the Williams-Sonoma video channel, which incorporates easy home recipes using Williams Sonoma kitchenware products
  • It will be snackable - get it, digest it and move on
  • It will be automated. For example, think of IBM's Watson machine-learning project and programmatic spending
  • China as a top economy
    China as a top economy

  • It will be connective - the power of social devices

  • It will be filtered
  • It will be integrated
  • It will be subcutaneous - under your skin. Today it is all about wearable, in 2025 it will be about addressability
  • It will be empowering - go beyond today's narcissism
  • It will be Chinese. As an example of this, Kim mentioned that Chinese ecommerce site Alibaba did double the sales on their Singles Day than all the US ecommerce sites did in that day (Cyber Monday)
  • Looking into the social media crystal ball...

    In hypothesising what's still to come from social media in the next decade Kim emphasised the importance of brands and agencies understanding global digital trends. Especially as innovation is a global process, so "anticipating what's next requires an understanding of the 'East' and the 'West'", with consumers encouraged to think outside their borders, look East, embrace their inner tech and change to engage.

    Agencies will, of course also need to change to engage, especially as their existing social media revenues will become obsolete and traditional models will be rendered ineffective.

    But don't panic - go with the flow. There's just so much information out there that consumers face a constant deluge of information that threatens to drown them. Put yourself in your consumers' shoes. Kim advises brands to take this in and "evolve their approach in order to succeed in a new social world of overload, filter failure and narcissism."

    Kim said: "Just as brands have figured out how to use social media, the game has changed. Trends are moving off in new directions and people don't want to just 'join the conversation' with brands. They want to engage brands in action.

    In doing so, they're best able to seize the initiative in a new era of advertising opportunity.

    About Ann Nurock

    Ann is a Partner at Relationship Audits and Management, a global consultancy that measures and optimizes client /agency relationships. Her proprietary Radar tool is used by 30 corporates globally and as a result she interacts with over 80 agencies of all disciplines. Ann spent 25 years plus in the advertising industry as CEO of Grey Advertising South Africa, and head of the Africa region followed by President and CEO of Grey Canada. Contact details: moc.stiduapihsnoitaler@kcorun.nna | Twitter @Annnurock
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