Client Service Manager

Job description

Offernet is looking to hire a dynamic, ambitious and results-orientated Client Service Manager on a full-time basis who will be based in our Cape Town Office in the prestigious Steenberg Office Park, Tokai. If you live and breathe exceptional client experience, are proactive, digitally fluent, highly organised and thrive in a fast-paced environment where every detail matters - we want to meet you.

As the primary link between Offernet and our clients, you will ensure clarity, consistency and accountability from onboarding to delivery. You’ll work closely with advisory, media, creative and data teams to ensure that our clients receive measurable value and a world-class experience.

What you’ll do:

• Serve as the single point of contact for key clients
• Build and maintain strong client relationships
• Coordinate campaigns and workflows across internal teams
• Manage RFIs, briefs and project setup in Zoho CRM
• Oversee client onboarding, documentation and access permissions
• Ensure accurate, timely, first-time-right delivery of all outputs
• Schedule, facilitate and lead client check-ins, status calls and performance reviews
• Write and share detailed contact reports following all client meetings
• Maintain tone consistency in all communications, aligning with Offernet’s Brand Language Guide
• Proactively escalate potential issues to the CRO or Advisory Lead early.
• Prepare and present weekly and monthly performance reports
• Run client health tracking and identify upsell opportunities
• Support external sales partners to maintain Offernet-level service standards

Requirements

You’ll excel in this role if you are:

• A proactive communicator who stays ahead of client needs
• Exceptionally organised and process-driven
• Comfortable handing multiple accounts and deadlines
• Skilled at translating client requirements into actionable briefs
• Digitally Savvy with analytics and campaign workflow tools
• Empathetic, solutions-focused and commercially minded.

Qualities that are important to us are:

• Honesty Clear communicator
• Proactive Solution focused mindset
• Professionally accountable
• Follow strict processes and procedures at all times
• Punctuality
• Continuously self-developing
• Be able to work under pressure and meet deadlines consistently
• Be able to work in a team, but be a self-starter

Company Description

Headquartered in London (UK), Offernet is a digital Intelligence firm that specialises in the development, management and utilization of big data technology to drive measurable growth and revenue by using machine learning, complex automation, and big data to enable high-velocity data-driven sales optimisation and marketing solutions through:
Cross organisational data insight’s availability
Facilitating the implementation of the data mesh paradigm
Sales optimisation
Measurable marketing
Machine learning / Big data intelligence

Posted on 24 Nov 16:00, Closing date 31 Dec