Project Manager

Job description

Position title: Project Manager
Location: George, South Africa (on-site)
About Pacific International Insurance

Pacific International Insurance has been helping Australians protect what matters for over 20 years. Backed by the global strength of Badger International, an insurance organisation with international interests — Pacific delivers trusted, quality insurance products across Australia and New Zealand across brands including PD insurance, RSPCA pet insurance, Blue Badge insurance, and rapid solutions.
Pacific's business philosophy is to provide soft landings through all interactions with partners, customers, community, staff, and the broader industry — and this sits at the core of everything we do.

About the role

We are looking for a driven Project Manager to join our team on-site at our George office. You will lead the end-to-end delivery of projects, working closely with our software development team, senior leadership, and key stakeholders across our Australasian business.

Where you'll work

This role is based on-site at our office in George — a stunning, scenic town nestled in the heart of South Africa's world-renowned Garden Route, surrounded by mountains, forests, and pristine coastline. If you are looking for a role that comes with an exceptional quality of life, George delivers in every sense.
As part of a team that supports an Australasian business, this role requires an early start to the working day to ensure sufficient overlap with our colleagues and clients across Australia. The standard start time for this role is 05:00, after which you have the rest of your day ahead of you to enjoy everything the Garden Route has to offer.

Key responsibilities

Project planning and delivery

• Define project scope, objectives, and success criteria in collaboration with stakeholders.
• Create, maintain, and track detailed project plans, schedules, and progress reports throughout the full project lifecycle.
• Ensure all projects are delivered on time, within scope, and within resource budget.
• Coordinate internal resources and third-party vendors for the seamless execution of projects.
• Manage changes by developing practical implementation plans and communicating them effectively.
• Perform ongoing risk management to identify, assess, and minimise project risks before they escalate.

Team leadership and collaboration

• Lead, guide, and motivate the software team, resolving internal conflicts and fostering a collaborative, transparent working environment.
• Manage day-to-day team activities to keep projects on track and resources appropriately allocated.
• Conduct regular team meetings, troubleshoot technical issues, and facilitate the deployment of software upgrades.
• Delegate technical support and production issues to the most suitable resource and manage resolution effectively.
• Apply relevant project management methodologies to improve team productivity, communication, and client satisfaction.

Stakeholder management

• Manage relationships with all stakeholders, providing timely, accurate, and proactive feedback.
• Ensure communication between stakeholders and developers is efficient, clear, and free of unnecessary delays.
• Manage expectations throughout the project lifecycle with honesty and transparency.
• Report and escalate critical issues to management promptly.

Quality, reporting and continuous improvement

• Measure project performance using appropriate tools, systems, and techniques.
• Ensure the work tracking system (DevOps) is kept up to date at all times.
• Standardise and consistently apply internal and external reporting mechanisms for projects and productivity.
• Ensure system releases are frequent, efficient, and error-free.
• Continuously monitor team support load and project bugs, driving improvements to reduce and eliminate recurring issues.
• Create and maintain comprehensive, audit-ready project documentation.
• Assess project issues and identify practical solutions to meet productivity, quality, and customer goals.

Why join us?

This is an opportunity to take real ownership of project delivery within a growing, internationally backed insurance business — working alongside talented teams across South Africa and Australasia. If you are a project manager who thrives on accountability, structure, and continuous improvement, we would love to hear from you.

Requirements:

• Grade 12 / national senior ecrtificate.
• Highly self-motivated with a strong drive to move projects forward and deliver results.
• Exceptional organisational skills with sharp attention to detail and deadlines.
• Excellent written and verbal communication skills, with the confidence to professionally represent the company at all levels.
• Critical and analytical thinking — able to assess complex problems and implement effective, practical solutions.
• Strong leadership presence — someone who inspires, motivates, and brings out the best in a team.
• Skilled at influencing stakeholders and building consensus across diverse teams and seniority levels.
• Composed under pressure, adaptable, and collaborative in a fast-paced environment.
• Builds and maintains strong working relationships at all levels, including through challenging circumstances.
• Skilled at prioritising and managing a demanding workload amid competing deadlines.
• Proactive and forward-thinking — anticipates needs, identifies risks, and acts before issues arise.
• Discreet and professional when handling confidential or sensitive information.
• Comfortable with and energised by frequent change, process improvement, and operational evolution.

Bonus skills

• Project management certification (PMP, PRINCE2, Agile, Scrum Master, or equivalent).
• Experience working in an insurance, financial services, or regulated industry environment.
• Familiarity with Azure DevOps or similar project tracking and delivery tools.
• Experience managing both waterfall and agile project delivery methodologies.
• Exposure to software development lifecycles (SDLC) and working alongside technical development teams.
• Experience working across multiple time zones or in a cross-border team environment.
• Familiarity with change management principles and stakeholder communication frameworks.

Posted on 04 Jun 09:11, Closing date 2 Jul