Support Centre Manager

Job description

STADIO (Pty) Ltd is inviting applications for the positions of:

1. Support Centre Manager: George

Start date 01 October 2026

Purpose of the role

To lead, manage and coordinate the deliverables of the STADIO support centre.

Key roles and responsibilities

Collaboration planning, administration and target management

• Establish STADIO as a private higher education partner to business and government in the area.
• Negotiate and sign memoranda of understanding (MOU’s) with collaboration partner institutions.
• Grow group students in the area by an agreed targeted annual number.
• Ensure that all group students are appropriately tagged on STADIO’s student information management systems so that appropriate financial and academic reports can be extracted.
• Prepare a monthly management collaborations report.

Distance learning recruitment

• Manage the recruitment of distance learning (DL) students who engage with the support centre.
• Ensure support centre advisors are performing to target and intervene when necessary.
• Meet annual DL student enrolment targets.

Contact learning enrolment

• Manage the assisted enrolment of contact learning (CL) students who engage with the support centre.
• Support the activations team, and coordinate with them, all visits to feeder schools.

Support centre management

• Ensure facilities at the support centre are always in good condition.
• Ensure that the support centre has an appropriate health and safety management system in place.
• Ensure that the support centre always has appropriate marketing collateral.

Staff management

• Ensure support centre advisors are performing their recruitment and support duties to the correct standard.
• Meet regularly with staff to gauge performance against targets.
• Meet regularly with staff to provide opportunities for them to give input into their work environment.

Visitor management

• Track and report on all people who engage with the support centre (email, telephone, walk-ins).
• Ensure all visitors experience excellent support from the support centre.
• Resolve all visitor queries, if possible.

Minimum requirements and knowledge

• Must live in the city where the support centre is located.
• A relevant post-graduate qualification.
• 5-10 years’ experience in higher and/or tertiary education or similar service-focused industry.
• Management experience in higher and/or tertiary education or similar service-focused industry.
• Knowledge of undergraduate and post-graduate curricula and programs at SA universities.
• Knowledge of the STADIO educational offering.
• Knowledge and understanding of contracting.

Key attributes

• Excellent communication and networking skills.
• Negotiation skills.
• Excellent customer service skills.
• Reflects the STADIO values
• Excellent organisational and problem-solving skills.

Posted on 14 Jul 13:54, Closing date 28 Jul