Data Platform Support / Operations Engineer

This role is responsible for the day-to-day operational support of the data platform, acting as the first line of response for tickets, alerts, and data-related requests. The position ensures platform stability, resolves issues efficiently, and enables data engineering teams to focus on project delivery and long-term improvements.

Responsibilities:

• Triage and resolve data platform tickets and alerts.
• Manage data access requests and platform configuration changes.
• Monitor and fix ETL/ELT pipeline failures and delays.
• Handle data, operator, and system amendments.
• Maintain operational queues and prevent stalled tickets.
• Investigate data quality issues and dashboard discrepancies.
• Maintain and improve runbooks for common tasks and incidents.
• Identify recurring issues and support automation or system improvements.
• Keep ticketing systems updated with accurate status and categorisation.
• Communicate with stakeholders and provide regular reporting on issues and trends.

Qualifications and experience:

• Degree in computer science, information systems, data engineering, or a related field (or equivalent experience).
• Strong SQL skills with hands-on experience in Snowflake or similar cloud data platforms.
• Understanding of ETL/ELT pipelines, scheduling, and monitoring tools.
• Familiarity with BI/reporting tools and data quality investigation.
• Experience with ticketing systems (e.g. Jira) and operational support environments.
• Strong problem-solving, prioritisation, and communication skills.

The reference number for this position is NG61219 which is a contract position based in KZN-Durban offering a salary of up to R415 per hour negotiable on experience and ability. Contact Nokuthula at e-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities.

Are you ready for a change of scenery? E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions.

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Posted on 24 Apr 09:09, Closing date 23 Jun