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    Data Platform Support / Operations Engineer

    Location:Durban
    Type:Contract
    Reference:#NG61219
    Company:E-Merge IT Recruitment

    This role is responsible for the day-to-day operational support of the data platform, acting as the first line of response for tickets, alerts, and data-related requests. The position ensures platform stability, resolves issues efficiently, and enables data engineering teams to focus on project delivery and long-term improvements.

    Responsibilities:
    • Triage and resolve data platform tickets and alerts.
    • Manage data access requests and platform configuration changes.
    • Monitor and fix ETL/ELT pipeline failures and delays.
    • Handle data, operator, and system amendments.
    • Maintain operational queues and prevent stalled tickets.
    • Investigate data quality issues and dashboard discrepancies.
    • Maintain and improve runbooks for common tasks and incidents.
    • Identify recurring issues and support automation or system improvements.
    • Keep ticketing systems updated with accurate status and categorisation.
    • Communicate with stakeholders and provide regular reporting on issues and trends.
    Qualifications and experience:
    • Degree in computer science, information systems, data engineering, or a related field (or equivalent experience).
    • Strong SQL skills with hands-on experience in Snowflake or similar cloud data platforms.
    • Understanding of ETL/ELT pipelines, scheduling, and monitoring tools.
    • Familiarity with BI/reporting tools and data quality investigation.
    • Experience with ticketing systems (e.g. Jira) and operational support environments.
    • Strong problem-solving, prioritisation, and communication skills.

    The reference number for this position is NG61219 which is a contract position based in KZN-Durban offering a salary of up to R415 per hour negotiable on experience and ability. Contact Nokuthula at e-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities.

    Are you ready for a change of scenery? E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions.

    Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!

    Posted on 24 Apr 09:09, Closing date 23 Jun

    Apply

    Nokuthula Gumbo
    [email protected]
    0114633633

    Or apply with your Biz CV

    Create your CV once, and thereafter you can apply to this ad and future job ads easily.
    e-Merge IT Recruitment
    e-Merge is a service orientated, boutique agency working in specific technology verticals. We only recruit within our specialised fields, assuring both client and candidate of expert attention, knowledge and advice.
    Data Platform Support / Operations Engineer
    Durban
    We are seeking a highly motivated Data Platform Support / Operations Engineer to join our growing data team.
    e-Merge IT Recruitment
    6 May 2026
    Data Platform Support / Operations Engineer
    Durban
    This role is responsible for the day-to-day operational support of the data platform, acting as the first line of response for tickets, alerts, and data-related requests.
    e-Merge IT Recruitment
    24 Apr 2026
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