Data Platform Support / Operations Engineer

We are seeking a highly motivated Data Platform Support / Operations Engineer to join our growing data team. This role is critical in ensuring the reliability, stability, and performance of our data platform. You will act as the first line of response for incidents, alerts, and data-related queries, playing a key role in maintaining business continuity and supporting data-driven operations across the organisation.

Responsibilities:

• Provide day-to-day operational support for the data platform, ensuring high availability and performance
• Act as the primary point of contact for support tickets, system alerts, and data-related requests
• Monitor platform health, proactively identifying and resolving issues before they impact users
• Investigate and troubleshoot data pipeline failures, performance bottlenecks, and data quality issues
• Collaborate closely with data engineers, analysts, and DevOps teams to escalate and resolve complex incidents
• Support and maintain ETL/ELT processes, ensuring data is delivered accurately and on time
• Perform root cause analysis and implement preventative measures to reduce recurring issues
• Contribute to incident management, including documentation, reporting, and continuous improvement initiatives
• Assist in deploying fixes, patches, and enhancements in line with change management processes
• Maintain clear and accurate operational documentation, runbooks, and support procedures

Qualifications and experience:

• Degree in computer science, information systems, data engineering, or a related field (or equivalent experience).
• Strong SQL skills with hands-on experience in Snowflake or similar cloud data platforms.
• Understanding of ETL/ELT pipelines, scheduling, and monitoring tools.
• Familiarity with BI/reporting tools and data quality investigation.
• Experience with ticketing systems (e.g. Jira) and operational support environments.
• Strong problem-solving, prioritisation, and communication skills.

The reference number for this position is NG61219 which is a contract position based in KZN-Durban offering a salary of up to R415 per hour negotiable on experience and ability. Contact Nokuthula at e-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities.

Are you ready for a change of scenery? E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions.

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Posted on 06 May 13:24, Closing date 5 Jul