Customer journey mapping | Bizcommunity

Customer journey mapping | Bizcommunity

News

Inside Converge Africa 2026: How Africa’s digital leaders are designing the future of commerce

E-commerce

Inside Converge Africa 2026: How Africa’s digital leaders are designing the future of commerce

Issued by VUKA Group 22 Oct 2025

Unlocking success: 5 ways to optimise customer-centricity

SMEs

Unlocking success: 5 ways to optimise customer-centricity

Jeremy Lang, Issued by Business Partners Limited 20 Mar 2025

How to simplify customer interactions for happier, more loyal customers

CRM

How to simplify customer interactions for happier, more loyal customers

Kelvin Brown 11 Oct 2024

#CEMAfrica2024: A triumph in CX innovation

E-commerce

#CEMAfrica2024: A triumph in CX innovation

14 Aug 2024

Breathe life into customer journey mapping and optimise the moments that matter

CRM

Breathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

SAMRA Annual Conference 2024 – Meet our guest speaker lineup of industry thought leaders in research

Research

SAMRA Annual Conference 2024 – Meet our guest speaker lineup of industry thought leaders in research

Issued by SAMRA 14 May 2024

Source: © 123rf Mariette Frazer, a lecturer in retail marketing in the Department of Marketing, says the retail sector finds itself on the brink of another transformative phase

Technology

Retail 2024: Technology driving change, but leadership is the navigator

Mariette Frazer, Issued by University of Johannesburg - Marketing Management 5 Jan 2024

SA's first B2B client experience handbook

CRM, CX, UX

SA's first B2B client experience handbook

Issued by Tinkwe Communications 30 Nov 2022

Using data to inform customer journey planning from a cultural perspective

CRM, CX, UX

Using data to inform customer journey planning from a cultural perspective

Virginia Alvarez 4 Nov 2021

Dono White, lead strategist at VMLY&R

Branding

Creating a culture of acceptance: in conversation with Dono White from VMLY&R

Emily Stander 14 Jun 2021

From customer journey mapping to journey management

CRM, CX, UX

From customer journey mapping to journey management

Antony Adelaar 11 Jul 2019

Customer experience and employee engagement: 'Mind the gap'

CRM

Customer experience and employee engagement: 'Mind the gap'

Lynn Baker 7 Jun 2019

#FutureFit Yourself: Is your customer journey a map to failure?

CRM, CX, UX

#FutureFit Yourself: Is your customer journey a map to failure?

Carmen Murray 21 May 2019

Retail industry CX strategy for 2019

Exhibitions & Events

Retail industry CX strategy for 2019

Issued by Corinium Global Intelligence 5 Feb 2019

CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many more

CRM, CX, UX

CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many more

Jacqui E'Silva, Issued by Corinium Global Intelligence 17 Jan 2019

Have you digitally transformed your customer communications yet?

Digital

Have you digitally transformed your customer communications yet?

Mike Wright 14 Jun 2018

Annual SACSC Research Conference unpacks the present and future state of retail

Exhibitions & Events

Annual SACSC Research Conference unpacks the present and future state of retail

17 May 2018

Gustav Goosen, CEO of The SpaceStation.

Trends

#BizTrends2018: The digital marketing trends marketers need to pay attention to

Gustav Goosen 8 Jan 2018

#YouthMarketing: The generation forcing brands to reimagine their customer journeys

Focus on Youth Marketing

#YouthMarketing: The generation forcing brands to reimagine their customer journeys

George Bourdos 27 Sep 2017

Competitive retail environment demands staff that care

CRM

Competitive retail environment demands staff that care

24 Jul 2017

CRM, CX, UX

Finally get ROI from customer engagement by designing unforgettable brand experiences

Issued by BrandLove 4 May 2017

Anar Mammadov © –

Retail

Understanding the millennial market

20 Apr 2017

Trends

#BizTrends2017: Journeying to your best customer experience

Leigh Andrews 9 Jan 2017

CIOs immersed in customer experience will drive growth

ICT

CIOs immersed in customer experience will drive growth

9 Jun 2016

Today's customer is king and holds all the power... © Elnur Amikishiyev –

Branding

What is this CX thing everyone is on about?

Mareli Smit 22 Sep 2015

CRM, CX, UX

Six of the worst customer service practices... and how to fix them

Andrew Cook 28 Oct 2014