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Data & Analytics
How to drive competitive advantage with location-based intelligence
Gary Allemann 14 Dec 2020

Research
Ask Afrika to deliver best practice in customer experience management
Issued by Ask Afrika 15 May 2018











CRM, CX, UX
Analytics underpins the new customer experience paradigm
Gavin Holme & Rudraksh Bhawalkar 30 May 2016

![[BizTrends 2016] 16 trends for 2016](https://biz-file.com/c/1602/331087-120x120.jpg?2)
![[BizTrends 2016] Age of analytics](https://biz-file.com/c/1602/330649.jpg)










Retail Services
Contact centres invest in CRM to improve customer retention
Aphrodite Brinsmead 3 Oct 2008

