Customer analytics | Bizcommunity

Customer analytics | Bizcommunity

News

Net#work BBDO repositions to #WhatIfWeDOBIGTHINGS with new leadership appointments

Advertising

Net#work BBDO repositions to #WhatIfWeDOBIGTHINGS with new leadership appointments

29 Apr 2025

Bedworth Centre redevelopment now complete

Retail & Hospitality Property

Bedworth Centre redevelopment now complete

24 Apr 2025

Image supplied. Wayne Wilson, appointed as chief operating officer: tech & media, is one of several appointments at Rapt Creative that will take the agency into the future

Marketing & Media

Rapt Creative's glimpse of the past and nod to the future

9 Apr 2024

Source: © michaeljung -

CRM

Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

Source: Mirko Vitali Overall, South African millennials, who make up nearly half of South African adults, manifest differently from the global cohort

Youth Month

SA millennials different from the global cohort

22 Jun 2023

Global e-commerce transactions predicted to hit $8tn by 2027

Research

Global e-commerce transactions predicted to hit $8tn by 2027

22 May 2023

Marketing

Modern marketing dilemmas: How should your brand react when prices are going up?

Mary Kyriakidi, Issued by Kantar 28 Feb 2023

Source: Supplied. Loren Lubanga, key account executive at Infobip Kenya.

Fintech

Onboarding banking customers in the digital era is a journey, not just a transaction

Loren Lubanga 31 Oct 2022

Jacques Celliers, CEO of FNB. Source: Supplied

CRM

FNB eBucks recognised as loyalty champion in global awards

20 Jun 2022

Image supplied: Nic Ray, DataEQ CEO

Branding

BrandsEye announces rebrand to DataEQ

25 Feb 2022

How to drive competitive advantage with location-based intelligence

Data & Analytics

How to drive competitive advantage with location-based intelligence

Gary Allemann 14 Dec 2020

#Newsmaker: Philippa Heal on Showmax's winning campaigns and the rise of full-service in-house agencies

TV

#Newsmaker: Philippa Heal on Showmax's winning campaigns and the rise of full-service in-house agencies

Juanita Pienaar 16 Sep 2019

Research

Ask Afrika to deliver best practice in customer experience management

Issued by Ask Afrika 15 May 2018

Gartner's CMO Spend Survey 2018/19: Key insights revealed

Research

Gartner's CMO Spend Survey 2018/19: Key insights revealed

13 Nov 2018

Banks need to be inquisitive to successfully ride the digital wave

Banking

Banks need to be inquisitive to successfully ride the digital wave

20 Apr 2017

Could VR, AI improve customer engagement for telcos?

Telecoms & Networks

Could VR, AI improve customer engagement for telcos?

Mark De Groot 15 Mar 2017

Digital

Telecoms to take advantage of virtual reality

Mark de Groot 24 Feb 2017

Getting VR right and ready for retail

Technology

Getting VR right and ready for retail

Daryn Mason 20 Feb 2017

Services

Digital consumers show less brand loyalty

12 Jan 2017

Virtual reality, chatbots will dominate CX by 2020

Software

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Despite digital convenience, customers want personal contact

Digital

Despite digital convenience, customers want personal contact

28 Oct 2016

Banks and big data

Fintech

Banks and big data

Gary Allemann 25 Oct 2016

CRM

Rewarding customer loyalty, building brand ambassadors increases profits

Juan-Pierre Du Buisson 4 Aug 2016

Analytics underpins the new customer experience paradigm

CRM, CX, UX

Analytics underpins the new customer experience paradigm

Gavin Holme & Rudraksh Bhawalkar 30 May 2016

Public Transport

#CommerceMonth: Speeding things up with KaChing

Cari Van Wyk 18 Apr 2016

[BizTrends 2016] 16 trends for 2016

Top Trends

[BizTrends 2016] 16 trends for 2016

Louise Marsland 16 Feb 2016

[BizTrends 2016] Age of analytics

Advertising

[BizTrends 2016] Age of analytics

Abey Mokgwatsane 11 Feb 2016

Research

New global research study is "a wake-up call'

9 Oct 2015

Customer service is customer acquisition

CRM, CX, UX

Customer service is customer acquisition

24 Aug 2015

Digital marketing needs to be noticed by business

Digital

Digital marketing needs to be noticed by business

13 Aug 2015

CEM Summit develops 'Four Key Tracks' agenda

CRM, CX, UX

CEM Summit develops 'Four Key Tracks' agenda

24 Jun 2015

Six steps to enhance your customer loyalty programmes

Retail

Six steps to enhance your customer loyalty programmes

Leigh Andrews 26 Feb 2015

CRM, CX, UX

The new science behind customer loyalty

Julian Diaz 12 Feb 2015

Digital

Nedbank global runner-up in Customer Analytics, Big Data category at Efma Accenture Innovation Award

24 Oct 2014

New speaker for Acceleration Digital Ignition Symposium

Events & Conferencing

New speaker for Acceleration Digital Ignition Symposium

5 May 2014

Research

Consumers switch companies on 'poor service'

7 May 2012

DA says MTN fudging response to allegations

Administration

DA says MTN fudging response to allegations

13 Apr 2012

Trends

MTN appoints Christian de Faria in newly created role

1 Jul 2011

Insurance marketers too focussed on acquisition

Research

Insurance marketers too focussed on acquisition

22 Sep 2010

Marketing

600 marketers worldwide comment on the future of marketing

Chris Moerdyk 23 Apr 2010

CRM, CX, UX

Will profits prove elusive for on-demand CRM?

24 Oct 2008

Research

Profits could prove elusive for the on-demand CRM model

Surya Mukherjee 24 Oct 2008

Retail Services

Contact centres invest in CRM to improve customer retention

Aphrodite Brinsmead 3 Oct 2008

Marketing

Prepping marketers for the global market

Louise Marsland 25 Aug 2008

Mobile

WCIT launches Bluetooth frequency monitor

4 Jul 2008