South African Customer Experience Report | Bizcommunity

South African Customer Experience Report | Bizcommunity

News

Retailers face a trust and liability test as AI shopping agents emerge

Technology

Retailers face a trust and liability test as AI shopping agents emerge

1 day

CX report warns 51% of customers don’t even report bad experiences

CRM

CX report warns 51% of customers don’t even report bad experiences

Richard Eberlein 2 days

Juliet Mogorosi

Everlytic Communication Insights

South Africans are open to AI but still expect access to a person

Juliet Mogorosi, Issued by Everlytic 2 Sep 2026

Report reveals retailers face AI visibility risk as shoppers compare deals

CRM

Report reveals retailers face AI visibility risk as shoppers compare deals

21 Aug 2026

The human paradox: The faster AI advances, the more human connection matters

Artificial Intelligence

The human paradox: The faster AI advances, the more human connection matters

Charne Munien, Issued by Rogerwilco 19 May 2026

The customer experience is FMCG’s next growth advantage

FMCG

The customer experience is FMCG’s next growth advantage

Keegan Reddy, Issued by Rainbow Chicken 14 May 2026

Retailers prepare for promising holiday spending in South Africa

Trends

Retailers prepare for promising holiday spending in South Africa

5 Dec 2025

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

CRM, CX, UX

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

Now is the time for retailers to prepare for the peak shopping season

Retail

Now is the time for retailers to prepare for the peak shopping season

2 Oct 2024

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

CRM, CX, UX

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

Issued by Rogerwilco 9 Sep 2024

2024 Customer Experience Report: Key insights on SA businesses and consumer interactions

Research

2024 Customer Experience Report: Key insights on SA businesses and consumer interactions

Issued by Rogerwilco 3 Sep 2024

Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

CRM, CX, UX

3 ways to combat AI-generated fake content and build brand trust

Charlie Stewart 19 Aug 2024

Image supplied. The shopper is driving the retail agenda reveals Trade Intelligence’s inaugural SA Grocery Shopper Report

FMCG

5 trends tipping the power to the retail shopper

1 Aug 2024

Source: © 123rf Peer reviews continue to gain momentum as a key source of information when making purchase decisions

CRM, CX, UX

Part 2: Peer reviews more important for purchase decisions than company information

31 Jul 2024

Source: © 123rf Part 1 of the South African Customer Experience Report discusses the giant disconnect between businesses and consumers

CRM, CX, UX

Part 1: South African Customer Experience Report - The giant disconnect

30 Jul 2024

Businesses invited to participate in the 2024 South African Customer Experience Research Report

CRM, CX, UX

Businesses invited to participate in the 2024 South African Customer Experience Research Report

Issued by Rogerwilco 26 Mar 2024

Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward

CRM

Retail 2024: People the biggest trend and the biggest lesson

Riyaat Phillips 5 Jan 2024

Beat the Black Friday business blues with this 4 point checklist

Retail

Beat the Black Friday business blues with this 4 point checklist

23 Nov 2023

How can embedded payments drive better online retail customer experiences?

Banking & Finance

How can embedded payments drive better online retail customer experiences?

Joel Bronkowski 6 Oct 2023

Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy

CRM

Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

Don't be blinded by Black Friday - your customers aren't

E-commerce

Don't be blinded by Black Friday - your customers aren't

Craig Hannabus, Issued by Rogerwilco 18 Nov 2022

Source © Denis Putilov Craig Hannabus is inspired by a talk on CX at the recent CEM Africa 2022 summit

CRM, CX, UX

A novel CX concept: we are government's customers

Craig Hannabus 29 Aug 2022

SA's R294bn online opportunity - a brave new world of omnichannel integration

Research

SA's R294bn online opportunity - a brave new world of omnichannel integration

23 Aug 2022

Rogerwilco appoints Mongezi Mtati

Marketing

Rogerwilco appoints Mongezi Mtati

Issued by Rogerwilco 1 Feb 2022