News
CRM, CX, UX
Four steps to dealing with academic call centres at crunch time
Bruce von Maltitz 29 Oct 2015
Social Media
Social media customer care - a job for marketing or the call centre?
Bruce von Maltitz 25 Aug 2015
Social Media
Should you integrate your social media capabilities with the call centre?
Bruce von Maltitz 22 Jun 2015
HR & Management
Becoming a force to be reckoned with: lessons learnt from Salesforce
Bruce von Maltitz 18 Jul 2013
