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Anusol Ointment for internal and external piles
Anusol Ointment for internal and external pilesArticle

Anusol is the UK's number-one-selling piles treatment providing multiple formats and categories to cover different therapeutic needs and consumer preferences...

Issued by ACDOCO SA 3 days ago

Customer is King as organisations try to differentiate from their competitors
Customer is King as organisations try to differentiate from their competitorsArticle

Africa is currently the world's second-fastest growing region in terms of economic development and Gross Domestic Product (GDP), according to the World Bank...

Olatayo Ladipo-Ajai 15 Apr 2021

Skynamo acquires mSellerNew account

8 Feb 2021

Award-winning brand, Digital Kungfu, launches innovative technology group, Black Swan Technology Holdings
Award-winning brand, Digital Kungfu, launches innovative technology group, Black Swan Technology HoldingsArticle

Through a new group of companies, Black Swan Technology Holdings will deliver a compelling economic future for technology businesses across the globe...

Issued by Digital Kungfu 5 Feb 2021

5 Futurebanker bursaries available for BBA degree
5 Futurebanker bursaries available for BBA degreeArticle

The 2021 Futurebanker bursary programme has been launched by the Facilitation Workshop and comprises five bursaries for the Bachelor of Business Administration (BBA) degree...

20 Jan 2021

How to create seamless customer experiences when it comes to B2B marketing
How to create seamless customer experiences when it comes to B2B marketingArticle

In B2B marketing, creating a seamless customer experience can be a key differentiator or justification for a premium. Just how many brands get this right is unknown...

Claire Denham-Dyson 2 Nov 2020

What can small businesses do to survive the Covid-19 crisis?
What can small businesses do to survive the Covid-19 crisis?Article

Starting from checking your fund reserves to brainstorming with your team, here are a few practical measures you can perform to manage the rapidly evolving Covid-19 Crisis situation...

16 Apr 2020

#YouthMonth: What can we really celebrate this Youth Month?
#YouthMonth: What can we really celebrate this Youth Month?Article

South African youth, aged between 15 and 24, are the most vulnerable in our labour market with the unemployment rate among this age group representing 55.2% of the population, according StatsSA. With June being a significant month to celebrate the youth, many may be wondering: what is there to celebrate, really?

Dr Sydwell Shikweni 24 Jun 2019

Boris Dzhingarov
Why your business needs an account managerArticle

Whether you run a small company or a large corporation, account managers can oversee client relationships, handle difficult customer service scenarios and work with other team members to make the business stronger...

Boris Dzhingarov, Issued by Monetary Library 7 Jun 2019

Utility management in East Africa - leapfrogging into the future
Utility management in East Africa - leapfrogging into the futureArticle

Urban areas in East Africa are struggling to meet the high demands for electricity, water and sanitation, and poor, inefficient utility delivery continues to plague countries such as Kenya, Uganda and Tanzania...

Marleze van Loggerenberg 12 Dec 2018

When it comes to marketing, you should try playing pinball
When it comes to marketing, you should try playing pinballArticle

To be in line with the current trends one has to change the way they market. You would wonder, how is pinball and marketing related? Sylvia Schutte has tips on how you may use this game's metaphor into your marketing strategy or plan...

Sylvia Schutte 2 Aug 2018

This is what customer management tools should do for your business
This is what customer management tools should do for your businessArticle

Do you remember your first car? That great feeling of freedom that came with the ability to drive yourself wherever you wanted or needed to go...

Edward Carbutt 12 Jun 2018

Short courses that will pave the way for success in the modern job market
Short courses that will pave the way for success in the modern job marketArticle

Keeping up with technology and the industry shifts is one of the biggest challenges professionals of all ages and backgrounds face...

Issued by Vega School 26 Mar 2018

Image Supplied
Prioritising effective EAM software solutions for customer satisfaction in the hospitality industryArticle

Collectively, industries across the globe are turning to technological innovation to achieve service excellence - no less the hospitality industry...

11 Dec 2017

Seda partners with hardware tech investor Savant
Seda partners with hardware tech investor SavantArticle

Seda - through the Seda Technology Programme (STP) - has aligned with a portfolio of high-impact partners including incubators, accelerators, academic institutions, and other development experts, to support small to medium business interests...

30 Oct 2017

Zimbabwe Customer Satisfaction Index launched
Zimbabwe Customer Satisfaction Index launchedArticle

The Chartered Institute of Customer Management (CICM) has launched Zimbabwe's first of its kind Customer Satisfaction Index...

24 Oct 2017

#EntrepreneurMonth: A closer look at Tsogo Sun's entrepreneurs of the year
#EntrepreneurMonth: A closer look at Tsogo Sun's entrepreneurs of the yearArticle

Tsogo Sun recently announced the finalists for its Tsogo Sun Entrepreneur of the Year Award competition. We take a closer look at the five who beat the two hundred eligible to enter the awards this year....

24 Oct 2017

Zimbabwe turns the spotlight on customer experience
Zimbabwe turns the spotlight on customer experienceArticle

Customer experience and service delivery symposium on the cards for Zimbabwe...

23 Aug 2017

Experian SA MD Simon Russell © Monnas Photography.
Cementing the Mosaic of customer experience with ExperianArticle

A little over a month ago, Experian SA MD Simon Russell kicked off an exclusive media roundtable explaining their new Mosaic tool and the power for local marketers in finally creating a single view of their customers and targeting by interests rather than demographics...

Leigh Andrews 19 Apr 2017

Using loyalty programmes as a customer centricity aid
Using loyalty programmes as a customer centricity aidArticle

Loyalty programmes have become a commodity to the extent that some form of a rewards programme has almost become a business-as-usual engagement between customers and their brands...

Philip Stander, Issued by Communikay 12 Apr 2017

Making customer feedback pay off
Making customer feedback pay offArticle

The entire customer journey, whether in sales or customer service, must be as seamless as possible and working with feedback from your customers is the best place to start...

Wynand Smit 20 Mar 2017

From left to right: 
Imraan Mohamed, Leigh-Ann Thomas, Selvan Moodley, Lauren Kolia and Kamarlasen Padayachee
Ithala unveils renovated banking facilityGallery

KwaZulu-Natal Economic Development, Tourism and Environmental Affairs MEC, Sihle Zikalala, attended the unveiling of Ithala SOC Limited's newly renovated banking facility at the Umlazi Mega City in Durban. VIP clients, employees of Ithala, government officials, and members of the media also attended the unveiling.

3 Mar 2017

(c) sheeler -
MA(SA) upgrades marketing designations, launches masterclasses, workshopsArticle

The Marketing Association of South Africa is upgrading its Chartered Marketer and Marketing Practitioner South Africa professional designations, launching an all new Marketing Co-ordinator (SA) designation...

21 Feb 2017

123RF
Where is customer management going in 2017?Article

The most ridiculous phrase in the English language is 'the foreseeable future'. You can't foresee it. What you can do is monitor trends that, if sustained, will impact your business...

Aki Kalliatakis 14 Dec 2016

Five customer referral mistakes to avoid
Five customer referral mistakes to avoidArticle

One of the most effective ways of getting new customers is through referrals. Getting constant referrals from your clients and customers can increase brand awareness, create trust and boost your profits significantly...

Charles Mburugu 8 Dec 2016

123RF
Social media sentiment shows why customer expectations matterArticle

Brands that fail to meet customers' high expectations may see their market share slide. Marketing is a multi-billion rand exercise in setting expectations...

JP Kloppers 8 Dec 2016

Hats off to call centre agents
Hats off to call centre agentsArticle

I've often heard friends and family voicing their dislike for interacting with call centres, irrespective of the company that the call centre represents, or if they have the best practices and technology in place...

Rita Kruger 24 Nov 2016

On the Dot Diamond Awards evening
On the Dot Diamond Awards eveningArticle

On the Dot's Diamond Awards Ceremony was held on 3 November, at the Birchwood Hotel & Conference Centre, in acknowledgement of the nominated staff's hard work, passion and contribution to the success of the company this year...

Issued by On the Dot 10 Nov 2016

Digital transformation: The new face of business in a mobile-first, cloud-first world
Digital transformation: The new face of business in a mobile-first, cloud-first worldArticle

Technology has become ubiquitous and central to growth...

Nir Tenzer 9 Sep 2016

RCL Foods shows strong growth in groceries
RCL Foods shows strong growth in groceriesArticle

The integration of RCL Foods' former subsidiaries (Foodcorp, Rainbow, TSB and Vector Logistics) into 'One RCL Foods' has been crucial in its move towards a more balanced portfolio...

31 Aug 2016

#BrandManagerMonth: Doing wine well
#BrandManagerMonth: Doing wine wellArticle

Alison Pearce is the national marketing and sales manager at Accolade Wines South Africa, a major global wine business, with leading wine brands filling their portfolio to the brim...

Cari Van Wyk 29 Mar 2016

Relevant insight helps optimise efficiency at every stage of the customer credit lifecycle
Relevant insight helps optimise efficiency at every stage of the customer credit lifecycleArticle

Customers are the heart of any business and acquiring and retaining them forms an essential function for profitability and sustainability...

Davina Myburgh 8 Oct 2015

Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by Intertek
Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by IntertekArticle

Peter Cheales, experienced customer service champion and founder of Hellopeter.com, will be the keynote speaker at Intertek's upcoming Customer Retention Strategy Symposium on 11 November in Johannesburg...

Issued by Just Perfect 7 Oct 2015

New CEM Automotive solution available
New CEM Automotive solution availableArticle

Launched in Germany in March 2015, T-Systems' new Customer Experience Management Automotive (CEM Automotive) solution is now available. The cloud-based solution is a digital and mobile platform that connects all relevant stakeholders...

28 Aug 2015

Magento ERP Integration: what you need to consider
Magento ERP Integration: what you need to considerArticle

MCONNECT is the complete integration between Microsoft Dynamics NAV, a benchmark ERP solution for mid-sized businesses and Magento...

Jyoti Wadhwa 30 Jul 2015

UK private equity houses have severe skills gap
UK private equity houses have severe skills gapArticle

Latest research by ThoughtSpark amongst UK private equity houses with assets under management of over £2bn, has revealed that there is a severe IT and marketing skills gap...

14 Jul 2015

Thailand's CAT Telecom selects Elitecore's BSS Platform to enable MVNE strategy
Thailand's CAT Telecom selects Elitecore's BSS Platform to enable MVNE strategyArticle

Elitecore Technologies announced that CAT Telecom and Suvitech have selected Elitecore's end-to-end pre-integrated BSS stack to enable their MVNE strategy in Thailand...

25 Jun 2015

New technologies will support banks' move to digital platforms
New technologies will support banks' move to digital platformsArticle

The legacy issues preventing banks from making the move to digital are predominantly related to skills, capacity, systems and strategies. These are all necessary for going down the route needed to integrate digital systems and legacy systems...

Chris Kleb 11 Jun 2015

Customer loyalty on the cards and up for grabs
Customer loyalty on the cards and up for grabsArticle

In an era when competition among businesses for a share of consumer spending has never been fiercer, the battle for customer loyalty has taken on a new urgency...

7 May 2015

ACDOCOSA board welcomes UK retail expert Jeremy Bird
ACDOCOSA board welcomes UK retail expert Jeremy BirdArticle

ACDOCO South Africa has announced the appointment of a retail expert, Jeremy Bird, to its board and the board of its holding company, Astley Dye & Chemical Co. Ltd in the United Kingdom...

Issued by ACDOCO SA 5 Feb 2015

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