Opinion CRM

#NewCampaign: It starts with...

#NewCampaign: It starts with...

Jessica Tennant 7 Nov 2017

#Trending: The rise of consumer resilience

#Trending: The rise of consumer resilience

Louise Burgers 7 Nov 2017

Could the humble phone call be the future of digital CX?

Could the humble phone call be the future of digital CX?

Rob Lith 31 Oct 2017

How to influence the customer of the future

How to influence the customer of the future

Jill Young Schutte 23 Oct 2017

Being the man in the supermarket

Being the man in the supermarket

Senzo Xulu 16 Oct 2017

#EntrepreneurMonth: At the forefront of customer feedback and online reputation management

#EntrepreneurMonth: At the forefront of customer feedback and online reputation management

Cari Coetzee 10 Oct 2017

Allan Swart ©

#Pamro2017: Data is becoming the oil of consumer marketing

Juanita Pienaar 29 Aug 2017

Delivering a true omnichannel experience: what you need to know

Delivering a true omnichannel experience: what you need to know

Lynette Hundermark 23 Aug 2017

Why wait to build trust when you can generate it?

Why wait to build trust when you can generate it?

Sid Peimer 22 Aug 2017

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Lauren Hartzenberg 21 Aug 2017

Joe Fuster

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Burgers 21 Aug 2017

Phakiso Tlali

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Burgers 18 Aug 2017

Strictly business, but personal

Strictly business, but personal

Wynand Smit 17 Aug 2017

MultiChoice team at CXA Awards © .

MultiChoice dominates first-ever CXA Awards

Juanita Pienaar 16 Aug 2017

The CXA Awards - What it means for South African consumers

The CXA Awards - What it means for South African consumers

Chantel Botha 14 Aug 2017

The power of personalisation in customer service

The power of personalisation in customer service

Wynand Smit 20 Jun 2017

Loyal, long-term relationship building with Gen Z

Loyal, long-term relationship building with Gen Z

Lee Naik 20 Jun 2017

Leo Lintang © –

Your wicked customers are trying to break your rules!

Douglas Kruger 15 Jun 2017

Cloud-based retail gets closer to the ground

Cloud-based retail gets closer to the ground

Mpumi Nhlapo 2 Jun 2017

Candace van Zyl

The need for smarter CRM software

Candace van Zyl 1 Jun 2017

(c) Luca Bertolli -

There will always be someone who rains on your parade

Aki Kalliatakis 29 May 2017

Chatbots as part of an integrated customer service strategy

Chatbots as part of an integrated customer service strategy

Wynand Smit 29 May 2017

Nine global trends in food and beverage

Nine global trends in food and beverage

Lauren Hartzenberg 22 May 2017

Samantha Craddock © –

Is cold calling dead?

Dave Nemeth 16 May 2017

Today, gatekeepers make the worst brand builders

Mike Jones 10 Apr 2017

Dervish37 © –

A little less conversation, a little more action

Michael Bornheim 24 Mar 2017

#SeamlessAfrica: Tackling the omnichannel retail reality

#SeamlessAfrica: Tackling the omnichannel retail reality

Lauren Hartzenberg 20 Mar 2017

Making customer feedback pay off

Making customer feedback pay off

Wynand Smit 20 Mar 2017