Opinion CRM

#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

#eComConfex: Become digitally intelligent, or go home

#eComConfex: Become digitally intelligent, or go home

Lauren Hartzenberg 3 Mar 2017

Seven keys to successful self-service

Seven keys to successful self-service

Jan Kühn 28 Feb 2017

Starbucks SA launches rewards programme

Starbucks SA launches rewards programme

Jessica Tennant 1 Feb 2017

(c) Vyacheslav Volkov -

#BizTrends2017: Emerging trends in merchant payments

Jessica Tennant 27 Jan 2017

(c) Aaron Amat -

Are consumers checking out of traditional retail?

Julia Ahlfeldt 26 Jan 2017

#BizTrends2017: Say hello to the new South African shopper

#BizTrends2017: Say hello to the new South African shopper

Gareth Pearson 25 Jan 2017

#BizTrends2017: South Africa's new retail reality

#BizTrends2017: South Africa's new retail reality

Ailsa Wingfield 23 Jan 2017

(c) Jan Mikš -

Nine ways to slash e-commerce cart abandonment

Kyle Rozendo 18 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

Claudia Roth 11 Jan 2017

123RF

Where is customer management going in 2017?

Aki Kalliatakis 14 Dec 2016

Gamification can ease contact centre pressure

Gamification can ease contact centre pressure

Bruce von Maltitz 13 Dec 2016

(c) Wavebreak Media Ltd -

Demand for personalised service increases 52%

Wynand Smit 7 Dec 2016

How to use real-time analytics to capatalise on the festive shopping season

How to use real-time analytics to capatalise on the festive shopping season

Pieter Engelbrecht 1 Dec 2016

(c) Cathy Yeulet -

Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

Winding down to year end means gearing up in a contact centre

Winding down to year end means gearing up in a contact centre

Bruce von Maltitz 7 Nov 2016

Appointment of POPI Information Regulator could mean earlier implementation

Appointment of POPI Information Regulator could mean earlier implementation

Wynand Smit 3 Nov 2016

Adobe London Symposium: Putting customer experience first

Adobe London Symposium: Putting customer experience first

Kirsty Barkhuizen 26 Oct 2016

Customers will share a good story, use technology to drive this

Customers will share a good story, use technology to drive this

Chantel Nimb 26 Oct 2016

123RF

Slick complaint resolution tactics

Wynand Smit 24 Oct 2016

These customers ain't loyal... Or are they?

These customers ain't loyal... Or are they?

Bogosi Motshegwa 12 Oct 2016

123RF

Improvements to contact centre environment should be incremental

Wynand Smit 6 Oct 2016

Celebrating Global CX Day - a tribute to brand warriors!

Chantel Botha 4 Oct 2016

Capturing the 'Voice of the Customer'

Capturing the 'Voice of the Customer'

Vicki Erskine 30 Sep 2016

Zando wins best shopping experience at PriceCheck Tech & Ecommerce Awards

Zando wins best shopping experience at PriceCheck Tech & Ecommerce Awards

Jessica Tennant 29 Sep 2016

Ian Fuhr

Sorbet's Ian Fuhr hits the nail on the head when it comes to brand loyalty

Jessica Tennant 23 Aug 2016

Self-service improves customer satisfaction

Self-service improves customer satisfaction

Nidal Kamouni 11 Aug 2016

Rewarding customer loyalty, building brand ambassadors increases profits

Juan-Pierre Du Buisson 4 Aug 2016

Five retail errors to overcome

Five retail errors to overcome

Charles Mburugu 2 Aug 2016

Let's do Biz