#CommerceMonth: How The Foschini Group is innovating customer functionalityJessica Tennant 22 Apr 2016
Between 'Y' and 'Z' is a new generation that will reshape customer serviceAki Kalliatakis 28 Oct 2015
[Retail Congress Africa] Woolies director on the push and pull of omni-channel tradingJessica Tennant 13 Oct 2015
[Retail Congress Africa] Little to do with channels, much to do with customer obsessionJessica Tennant 6 Oct 2015
Service with a smile: how a simple gesture could influence customer decision-makingBrandon Bester 2 Sep 2015
Is your business creating the best customer experiences in your industry?Peter Grobbelaar 23 Jun 2015
![[Retail Congress Africa] Woolies director on the push and pull of omni-channel trading](https://biz-file.com/c/1510/315291-80x80.jpg?2)
![[Retail Congress Africa] Little to do with channels, much to do with customer obsession](https://biz-file.com/c/1510/314754-80x80.jpg?1)
![[CEM Africa Summit] Shiny happy customers](https://biz-file.com/c/1507/298025-80x80.jpg)
