CRM Opinion

Articles

South African retailers fall short on social media

South African retailers fall short on social media

Nick Paul 20 Jul 2016

Digital age moves contact centre agent to role of advisor

Digital age moves contact centre agent to role of advisor

Wynand Smit 5 Jul 2016

How to deal with pets in your shop

How to deal with pets in your shop

Aki Kalliatakis 1 Jul 2016

SA retailers: incredulous, insane and in deep trouble

SA retailers: incredulous, insane and in deep trouble

Aki Kalliatakis 22 Jun 2016

Robyn Cooke

#CommerceMonth: How The Foschini Group is innovating customer functionality

Jessica Tennant 22 Apr 2016

Use a Facebook chatbot to transform customer experience

Use a Facebook chatbot to transform customer experience

Mark Geschke 20 Apr 2016

How to make rewards programmes work for you

How to make rewards programmes work for you

Johan Moolman 11 Apr 2016

The Yuppiechef marketing team.

#BrandManagerMonth: 'We are Yuppiechef'

Jessica Tennant 9 Mar 2016

Tips for maximising social commerce

Tips for maximising social commerce

Charles Mburugu 9 Mar 2016

Reaching top speed in the long-distance contact centre race

Reaching top speed in the long-distance contact centre race

Eugene Schalkwyk 25 Jan 2016

Five tips for customer service success

Five tips for customer service success

Jim Freeze 19 Jan 2016

Gamification - motivating a contact centre sales force

Gamification - motivating a contact centre sales force

Jan Kühn 11 Jan 2016

A personalised shopping experience - the next step for SA's online retailers

A personalised shopping experience - the next step for SA's online retailers

Jaco Barnard 25 Nov 2015

Top five reasons why everything is moving to the cloud

Top five reasons why everything is moving to the cloud

Sacha Matulovich 12 Nov 2015

Leveraging big data for better business decisions in marketing

Leveraging big data for better business decisions in marketing

Gary Allemann 5 Nov 2015

Enabling organisational change by taking a people-centric view

Enabling organisational change by taking a people-centric view

Sachin Ram-Asary 29 Oct 2015

Between 'Y' and 'Z' is a new generation that will reshape customer service

Between 'Y' and 'Z' is a new generation that will reshape customer service

Aki Kalliatakis 28 Oct 2015

Five ways to boost customer relations

Five ways to boost customer relations

Motunrayo Shafau 23 Oct 2015

[Retail Congress Africa] Woolies director on the push and pull of omni-channel trading

[Retail Congress Africa] Woolies director on the push and pull of omni-channel trading

Jessica Tennant 13 Oct 2015

[Retail Congress Africa] Little to do with channels, much to do with customer obsession

[Retail Congress Africa] Little to do with channels, much to do with customer obsession

Jessica Tennant 6 Oct 2015

The changing face of retail supply

The changing face of retail supply

Anton Vukic 29 Sep 2015

A customer is for life, not just for Christmas

A customer is for life, not just for Christmas

Lisa Reid 23 Sep 2015

Service with a smile: how a simple gesture could influence customer decision-making

Service with a smile: how a simple gesture could influence customer decision-making

Brandon Bester 2 Sep 2015

Hot tips for local shop owners

Hot tips for local shop owners

Aki Kalliatakis 25 Aug 2015

Improving your website's online shopping experience

Improving your website's online shopping experience

Sophie Baker 18 Aug 2015

Omnichannel strategies: what you need to know before implementation

Omnichannel strategies: what you need to know before implementation

Andre le Roux 12 Aug 2015

[CEM Africa Summit] Shiny happy customers

[CEM Africa Summit] Shiny happy customers

Jessica Tennant 29 Jul 2015

Weathering the storm of brand switching

Sane Mdlalose 17 Jul 2015

Loyalty by another name

Loyalty by another name

Krystal Schär 10 Jul 2015

Is your business creating the best customer experiences in your industry?

Is your business creating the best customer experiences in your industry?

Peter Grobbelaar 23 Jun 2015

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