CRM, CX, UX

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#BizTrends | Spend Trend 2026 Part 2: Consumers adopt value-seeking spending strategies

Danette Breitenbach

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Source: © ra2studio

Bulk emailing: by no means a straightforward and simple affair

JD Engelbrecht 10 May 2022

Source: © cottonbro

Pivoting to changing customer behaviours online

Linda Saunders 5 May 2022

#EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

#EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

Lauren Hartzenberg 3 May 2022

Bringing the omnichannel B2C experience into the B2B retail space

Bringing the omnichannel B2C experience into the B2B retail space

Andrew Dawson 21 Apr 2022

#EcomAfrica: Online retail beyond the pandemic, with OneDayOnly's Laurian Venter

#EcomAfrica: Online retail beyond the pandemic, with OneDayOnly's Laurian Venter

Lauren Hartzenberg 12 Apr 2022

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Are we too digitally dependent?

Nadia Coetzer 6 Apr 2022

supplied: Janet Berger, creative strategist, Flow Communications

Pivoting on brand belief for brand success & consumer benefit

Janet Berger 14 Mar 2022

Prashanth Krishnaswami, head of market strategy and thought leadership for the CX product group at Zoho

5 CX trends that will define 2022

Prashanth Krishnaswami 1 Feb 2022

The do's and don'ts of real-time customer engagement

The do's and don'ts of real-time customer engagement

Yudhvir Seetharam 31 Jan 2022

Seamless communication is key to CX: Here's what it should look like

Seamless communication is key to CX: Here's what it should look like

Brent Haumann 24 Jan 2022

Innovations that will reshape business in the future

Innovations that will reshape business in the future

James Bayhack 17 Jan 2022

#BizTrends2022: How seamless interactivity will define 2022

#BizTrends2022: How seamless interactivity will define 2022

Nicholas Duminy 17 Jan 2022

Customer. Customer. Customer. The mantra for 2022 success

Customer. Customer. Customer. The mantra for 2022 success

Wynand Smit 17 Jan 2022

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How are product and technology innovations helping digital transformation?

Robbie Kearns 5 Jan 2022

#BizTrends2022: Covid-19 and the true power of communication

#BizTrends2022: Covid-19 and the true power of communication

Carina Smith-Allin 5 Jan 2022

#BizTrends2022: A year to be bold and other digital marketing predictions

#BizTrends2022: A year to be bold and other digital marketing predictions

Roan Mackintosh 5 Jan 2022

Grant Lapping

#BizTrends2022: Regulators and bigtech tame the digital Wild West

Grant Lapping 5 Jan 2022

Source: © Wavebreak Media Ltd

Creating great digital experiences in 2022

Greg Gatherer 3 Jan 2022

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Steering an agency through trying times

Katlego Mashishi 30 Dec 2021

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Developing a unified voice and view of the customer

Kelvin Jonck 3 Dec 2021

Gathering customer data effectively to create great customer experiences

Gathering customer data effectively to create great customer experiences

Paula Sartini 25 Nov 2021

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The post-Covid world of sales has changed, have you?

Dylan Bowen 12 Nov 2021

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Empowering social media agents to deliver great customer service

Keegan Weber 2 Nov 2021

Digital first-impressions matter

Digital first-impressions matter

Brent Haumann 8 Oct 2021

Effective CX begins with optimisation of operations

Effective CX begins with optimisation of operations

Haydn Townsend 28 Sep 2021

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Net promoter score vs. Net sentiment

Melanie Malherbe 14 Sep 2021

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