Having SaaS your way: configuration sophistication

There was a time when customizing enterprise software was a long, drawn-out, often painful affair. Then along came Software as a Service, recalls Dan Druker, senior vice president for Intacct, an on-demand financial management and accounting application.

It was really easy for Ingres - a provider of open source database software and one of his company's early clients - to integrate and then customize a joint Salesforce.com-Intacct implementation.

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