Banking innovation at Mall of the North

The banks will be located on the lower level of the mall, and have been strategically positioned as both safety and convenience factors have been taken into consideration.

"The new Standard Bank at Mall of the North will offer a full spectrum of banking services, including all electronic banking channels," said Francois Nel, provincial director of Standard Bank.

"Occupying two levels, the brand new branch will offer customers a superb banking experience in the comfort of a well-designed interior. With a staff complement of some 30 bankers and administration staff, customers' banking needs will be well taken care of," he added.

FNB promises exceptional service

The First National Bank (FNB) branch also promises to deliver exceptional banking services to customers.

FNB provincial director Happy Ralenala said: "Our Mall of the North branch will offer comprehensive banking services, including cash and cheque deposits, 24 hours a day to its customers. This branch will be based on our 'One and Done' model, which is set to eliminate queues and to segment the bank into specialised service-related zones. While we have always had tellers dedicated to specialised services, our Mall of the North branch will take specialisation to levels that will have a dramatically beneficial impact on customer satisfaction."

A new generation of ATMs

The Mall of the North FNB branch will also feature a new generation of ATMs with automated deposit technology. The new devices, known as intelligent deposit taking ATMs, are equipped with image technology capable of scanning cheques and cash. The cash notes are authenticated, counted and credited immediately into FNB accounts.

The various banking facilities will also provide additional convenience and essential banking services for the more than 170 new retail outlets expected to open in the first quarter of 2011 at the mall.