Server & Network Engineer

Job description

• Tertiary qualification in Information Technology.
• Relevant Information Technology experience with a successful track record.
• Minimum of 5 years’ experience in IT server and network systems.
• Experience within a Microsoft, HP, or Cisco environment.
• Minimum of 6 months’ VoIP telephony experience.
• MS Infrastructure, Networking, and Firewall certifications are preferred.
• Valid driver’s license.

• Provide efficient and effective infrastructure support across servers, networks, telephony, and security.
• Provide telephonic, remote, and onsite IT support at a 1st, 2nd and 3rd line level telephonically, remotely, and onsite.
• Install and configure networking, telephony, Windows Server, hardware, software, and applications in line with best practices.
• Provide OS-level and network-level troubleshooting and resolve hardware and networking issues.
• Configure, optimise, fine-tune, and monitor operating systems, firewalls, network devices, applications, and cloud services.
• Monitor and troubleshoot LAN, WAN, VPN, and APN environments to maximise network and server performance.
• Secure network and server systems by implementing IT security policies and monitoring access.
• Schedule and manage firmware and patching for networks, phones, servers, and applications.
• Log network faults, server and service issues, conduct investigations, and resolve problems across local and wide area environments.
• Ensure supported hardware and applications comply with licensing agreements.
• Manage service suppliers and contracts within prescribed SLAs.
• Point of contact for ICT support engineers requesting incident escalation
• Attend to ICT support requests and ensure timely resolution within prescribed SLAs.
• Determine infrastructure requirements, plan and provision resources, and implement solutions and improvement plans.
• Liaise with third-party vendors to resolve incidents, problems, and queries while managing SLAs.
• Lead ICT projects involving office moves, service planning, scheduling, rollout, implementation, and workstation, mobility, network, and server deployments.

Requirements

• Cloud computing
• Configuration
• IT support
• Networking
• Project management
• Troubleshooting
• CCNA (Cisco certified network associate)
• Incident handling
• Voice over IP (VOIP)
• Firewall