Amazon Account Operations Manager

Job description

Seller Operations Manager (Strategic Amazon Account Owner)
Location: Remote | Full-time | USA/Mountain time

The role: Seller Operations Manager (strategic leader)

This is a client-facing leadership role where you’ll own 8–12 Amazon accounts and lead a dedicated pod of analysts and creatives to drive operational results. You’re not here to do task work — you’re here to connect dots, propose strategies, and ensure execution.

You’ll be the primary operational lead for your clients, responsible for:

• Diagnosing account health issues and spearheading recovery plans
• Surfacing growth opportunities in listings, content, or processes
• Coordinating with our ad strategists and design team to align on conversion strategy
• Delegating tasks to your analyst(s) and ensuring nothing falls through the cracks
• Proactively briefing clients on what’s working, what’s not, and what comes next

This role requires comfort with ownership, pattern recognition, and high-stakes communication.

What you’ll be accountable for

Strategic oversight
• Develop strategic quarterly plans for each client account and own the execution roadmap
• Review metrics weekly, identify inflection points, and drive improvement initiatives
• Proactively initiate meetings when issues arise — don’t wait to be asked

Cross-functional communication

• Act as the bridge between seller ops and advertising — escalate any listing or inventory issues that impact PPC
• Collaborate with creatives (copywriters, designers) to optimize listing performance based on data
• Coordinate internally to align campaigns, promotions, and conversion testing across departments

Client ownership

• Lead client calls with confidence, providing insight — not just updates
• Translate operational challenges into strategic actions the client understands
• Communicate delays, blockers, and wins in a timely, transparent manner

Team leadership

• Manage a pod of 2–3 analysts plus creative resources
• Set clear goals, delegate tasks, and ensure accountability
• Mentor your team to think proactively and level up the overall standard across the seller ops department

Why vinculum

• Competitive salary: $1,600–$2,000 USD/month (depending on experience)
• 15 days paid vacation
• Remote-first with flexible work environment
• High-performance culture with a supportive, no-BS team
• Opportunity to grow into strategic leadership or team development roles


Apply now
If you’ve made it this far and believe you’re the perfect fit for this role, here’s your first test:

Do not apply directly through this job site.
We are only reviewing candidates who follow instructions.

Apply through this form: docs.google.com/forms/d/e/1FAIpQLScq16Whj9UAOzZ8RGSkRXXNOfxqDfg7JGDhTsVVRBOVPYZqSw/viewform

We look forward to hearing from you.

Requirements

What we’re looking for

• 2–3+ years managing Amazon seller operations — listings, account health, catalog, FBA, etc.
• Excellent written and verbal English — you are the face of the agency
• Demonstrated experience owning client strategy (not just executing assigned tasks)
• Strong understanding of how operations impact advertising (even if you don’t manage ads directly)
• Familiarity with flat files, brand registry, suppression types, stranded inventory, amazon experiments, etc.
• Project management mindset — you delegate, triage, and lead
• Ability to work independently and take initiative without daily hand-holding
• Comfortable working US business hours (mountain time)

Nice to have

• Prior agency or multi-account management experience
• Familiarity with tools like ClickUp, Google Sheets, Data Dive, Helium10
• Experience briefing or collaborating with ad strategists and designers

Company Description

Vinculum is a specialized e-commerce consultancy helping brands maximize their performance on Amazon through data-driven strategy, operational excellence, and tight client partnerships. We work across marketplace advertising, listing optimization, and operational health to drive measurable results in conversion and growth.

Our team values proactive ownership, critical thinking, and cross-functional collaboration. We are not an order-taking agency — we lead accounts like business partners. If you’re tired of cleaning up someone else’s tickets and ready to drive client growth with authority, this is the role for you.

Posted on 31 Jul 09:08, Closing date 28 Sep