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Indian travellers seek more meaningful South African experiences

New research commissioned by South African Tourism has identified changing preferences among Indian travellers, highlighting opportunities for the tourism industry to develop experiences and marketing strategies that better meet the needs of this growing outbound market.
Source: Supplied
Source: Supplied

The continued absence of a direct air connection remains a hurdle, with Indian arrivals to South Africa from January to July 2026 tracking below the same period in 2025. Even so, the opportunity in one of the world's fastest-growing outbound travel markets remains significant.

South Africa recorded 6.6 million arrivals between January and July 2026, up 12.4% on the same period in 2025, while Indian arrivals reached 29,525.

Commenting on the latest figures, Ismail Dockrat, COO, South African Tourism, said: "While Indian arrivals for January to July 2026 are below the same period in 2025, the long-term outlook for the market remains positive, underpinned by positive forward bookings, strong outbound travel growth, increasing consumer confidence and sustained interest in long-haul travel."

South African Tourism has undertaken comprehensive market research to better understand the needs, motivations and behaviours of the Indian market. The objective is to equip the tourism industry with insights into the evolving Indian traveller, develop experiences that resonate with the market, build stronger trade partnerships and unlock future growth in arrivals.

Five Indian traveller segments identified

India is one of the world's most dynamic outbound travel markets. Millions of Indians travel internationally each year, fuelled by a growing middle class, increasing disposable income and a strong appetite for international experiences.

South African Tourism's Segmentation Research Study, concluded in December 2025, shows that Indian travellers remain among the most optimistic globally about leisure and business travel. Despite economic pressures, they continue to prioritise holidays that deliver memorable experiences, value for money and authentic connections.

Five priority segments have emerged from the research:

• Seasoned explorers
• Family adventures
• Aspirational explorers
• Scenic adventurers
• Jetsetters

Middle- to high-income long-haul travellers account for 35% of the Indian travel market and are most inclined to choose South Africa for its scenery, food, adventure and quality of experience.

Experiences drive travel decisions

The research indicates that Indian travellers are increasingly seeking meaningful experiences over traditional sightseeing.

According to a respondent, male and aged above 50: “Travelling is not only about visiting places. It’s about experiencing the heart and soul.”

Wildlife encounters, nature, food, culture, local communities and immersive experiences are becoming key drivers of destination choice. Travellers are looking for holidays that create lasting memories and can be shared with family and friends.

In this context, the experience is the icon, with travellers seeking unique, once-in-a-lifetime experiences.

Source: Supplied
Source: Supplied

SA's variety can support all-in-one trips

South Africa combines safari experiences, cities, coastlines, wine estates, cultural heritage, adventure activities and hospitality, giving Indian travellers the opportunity to experience a range of attractions within one trip.

According to a female respondent under the age of 30: “The conversations with strangers who feel like home, the silence in the mountains; that heals louder than words.”

This variety can appeal to Indian travellers seeking value for money. The research indicates that Indian tourists are less inclined to repeat a destination for leisure or a family holiday, making an all-in-one itinerary particularly relevant.

Travel needs vary by occasion

Travel is an important part of modern Indian life, and who people travel with and why they travel influence the type of holiday they seek.
According to a female respondent aged 40-50: “Travel truly becomes an adventure when we step out of our comfort zone and embrace the unknown.”

Family travel is focused on reconnecting and growth, with learning experiences for everyone. Indian tourists are likely to travel with children, a spouse and their parents, making safety and predictability particularly important.

When travelling alone or with friends, however, travellers are more focused on fun, adventure and discovery and are more open to stepping outside their comfort zone. These trips are often more last-minute and may involve a beach destination or a new city.

Africa's appeal is growing

The research highlights growing interest among Indian travellers in African destinations.

According to a male respondent under the age of 30: “The enchanting landscapes and the elevation changes are hugely rewarding.”

Safari holidays remain highly sought after, but travellers are increasingly looking beyond wildlife to authentic culture, local cuisine, luxury accommodation, wellness experiences and family-friendly itineraries.

This creates an opportunity for South Africa to position itself as more than a safari destination, with a diverse offering that can include Big Five game viewing, road trips, township experiences, world-class restaurants and coastal escapes.

Digital channels shape travel choices

Indian travellers are highly connected and digitally engaged. In March 2026, India had 1.09 billion active internet subscribers, with 94% accessing the internet via mobile or wireless connections.

Social media, online video, influencers and AI-powered travel planning tools are playing an increasingly important role in destination discovery and itinerary planning.

Authentic storytelling and visual content are therefore important in influencing travel decisions. Tourism businesses need a strong digital presence, distinctive experiences and accessible information for both travellers and travel agents.

Travel trade remains important

Trusted travel advisors continue to play an influential role in long-haul travel decisions, despite the growing use of digital planning tools.

Indian travellers seek guidance on visas, itineraries, accommodation and family travel, making the travel trade an important partner for South African tourism businesses.

Businesses should make their products easy to sell, provide relevant sales tools and develop itineraries suited to the expectations of Indian travellers.

Turning research into growth

The absence of a direct air service between India and South Africa remains a challenge, but the research indicates that connectivity is only one part of the equation.

Understanding what motivates Indian travellers, showcasing relevant experiences and working with the travel trade can help South Africa strengthen its competitiveness in the market.

The research provides tourism businesses with insights they can use to refine their offerings and create experiences that resonate with Indian travellers.

Gcobani Mancotywa, regional general manager: Asia and Australasia, South African Tourism, said: "India presents significant long-term growth opportunities for South Africa. By using these insights to understand better the evolving Indian traveller, our tourism industry can create experiences that resonate and drive future arrivals."

South African Tourism encourages tourism businesses, tour operators, attractions, accommodation establishments and provincial tourism partners to use the research to better understand the five traveller segments, refine their products and strengthen engagement with the Indian travel trade.

The full India Segmentation Study 2026 is available here.

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