Omni-channel experience | Bizcommunity

Omni-channel experience | Bizcommunity

News

The future of digital commerce in the consumer packaged goods industry

Retail

The future of digital commerce in the consumer packaged goods industry

Setjhaba Molloyi & Lauren Samaai 4 Mar 2025

Discovery takes first 2 places on Ask Afrika Orange Index winners podium

CRM, CX, UX

Discovery takes first 2 places on Ask Afrika Orange Index winners podium

Issued by Ask Afrika 29 Aug 2024

Who will be the leading CX brands in the 2024/5 Ask Afrika Orange Index?

CRM, CX, UX

Who will be the leading CX brands in the 2024/5 Ask Afrika Orange Index?

Issued by Ask Afrika 23 Aug 2024

Reinventing stores redefines the retail strategy

Retailers

Reinventing stores redefines the retail strategy

Lauren Samaai 23 Jul 2024

Here's how to effectively build your online presence as a small business

Marketing & Media

Here's how to effectively build your online presence as a small business

Ben Bierman, Issued by Business Partners Limited 18 Aug 2023

Source: Supplied. Lelen Udayan, head of customer experience at Mukuru.

Fintech

Achieving a frictionless customer experience in fintech

Lelen Udayan 26 Jan 2023

Customer loyalty, smoyalty

CRM, CX, UX

Customer loyalty, smoyalty

12 Jan 2022

How to boost business leads in a digital environment

Digital

How to boost business leads in a digital environment

James Bayhack 28 Jul 2021

Demand for digital media during the pandemic results in accelerated growth

Digital

Demand for digital media during the pandemic results in accelerated growth

Issued by IAB South Africa 11 Jun 2021

Werner Lindemann, Clickatell senior VP commercial: Middle East and Southern Africa

Insurance & Actuarial

Choosing the right channel could change the face of insurance

Werner Lindemann 18 Feb 2021

5 reasons why a B2B e-commerce solution is fundamental

Digital

5 reasons why a B2B e-commerce solution is fundamental

Andre Adendorff 8 Feb 2021

Traditional contact centres still crucial amid rise in digital channels

Technology

Traditional contact centres still crucial amid rise in digital channels

8 Sep 2020

5 lessons learned from a Black Friday customer experience fail

Sales

5 lessons learned from a Black Friday customer experience fail

Catherine Murray 7 Nov 2019

Chantel Troskie, customer experience senior sales manager at Oracle

Banking

Banks need to rethink customer experience

Chantel Troskie 30 Apr 2018

Location and voice technology are the future of retail

Retail

Location and voice technology are the future of retail

Gary Mortimer and Louise Grimmer 11 Apr 2018

Image credit: Pop Nukoonrat - www.123rf.com 123RF.com]].

Research

How brands can gain access to the $10tn informal economy

29 Dec 2017

Research

CMO report indicates need for brands, telcos to collaborate

1 Sep 2017

Marketing

Five reasons why a professional business sign makes bottom-line sense

Chans Weber 24 Apr 2017

Cognifide reports on the Adobe US Summit 2017 in Vegas

Digital

Cognifide reports on the Adobe US Summit 2017 in Vegas

Jay Smith 21 Apr 2017

#Newsmaker: Tamsyn Friedman from CBR Marketing

Marketing

#Newsmaker: Tamsyn Friedman from CBR Marketing

Beverley Klein 16 Jan 2017

Learning lessons from online shopping in 2016

E-commerce

Learning lessons from online shopping in 2016

22 Dec 2016

#BizTrends2017: South Africa's new retail reality

Trends

#BizTrends2017: South Africa's new retail reality

Ailsa Wingfield 23 Jan 2017

Four lessons learned from Pokémon Go

Technology

Four lessons learned from Pokémon Go

Lee Naik 27 Jul 2016

Customer service defines customer experience

CRM, CX, UX

Customer service defines customer experience

Juan Bezón 5 Jul 2016

#CannesLions2016: Entertainment Lions for Music shortlist

Cannes Lions

#CannesLions2016: Entertainment Lions for Music shortlist

23 Jun 2016

#CannesLions2016: Digital Craft shortlist

Cannes Lions

#CannesLions2016: Digital Craft shortlist

20 Jun 2016

#CommerceMonth: Q&A with Cape Union Mart Group

Fashion

#CommerceMonth: Q&A with Cape Union Mart Group

Ruth Cooper 19 Apr 2016

Marketing to a global audience: Four things you need to know

Marketing

Marketing to a global audience: Four things you need to know

Charles Mburugu 18 Apr 2016

8 key insights that will drive changes in online and in-store retail

Research

8 key insights that will drive changes in online and in-store retail

12 Apr 2016

Smart cities need to include the concept of smart citizens

Smart Buildings & Cities

Smart cities need to include the concept of smart citizens

Dave Stevens 12 Apr 2016

Trends that will disrupt customer service in 2016

Services

Trends that will disrupt customer service in 2016

25 Jan 2016

Banking on e-commerce growth in SA - Q&A with The Foschini Group's Brent Curry

E-commerce

Banking on e-commerce growth in SA - Q&A with The Foschini Group's Brent Curry

Jacques Coetzee 4 Jan 2016

Grocery shopping in South Africa has moved off the floor

Research

Grocery shopping in South Africa has moved off the floor

13 May 2015

The proof is in the omni-channel experience this festive season

Retail Marketing

The proof is in the omni-channel experience this festive season

Lynette Hundermark 14 Nov 2014

CRM, CX, UX

Retailers! One size does not fit all

Mike Saunders 22 Aug 2014

Brands need to adopt interactive shopping journey

E-commerce

Brands need to adopt interactive shopping journey

Steve Jones 13 May 2014