Customer strategy | Bizcommunity

Customer strategy | Bizcommunity

News

Unifying customer data is key to winning digital consumers

CRM

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

Ocean Basket’s first burger? Head of food, Alet Kilchenmann, serves up menu innovation

Marketing

Ocean Basket’s first burger? Head of food, Alet Kilchenmann, serves up menu innovation

Danette Breitenbach 6 May 2025

Branding

Diary of a CMO: How can I protect my brand against copycats?

Mary Kyriakidi and Peter Aiken, Issued by Kantar 18 Feb 2025

Source: © Discount Factory Shops This year, Massmart will extend its Game Halfway Day sale to its Makro stores

Retail

Game's Halfway Day sale extends to Makro stores

27 Jun 2023

Source © Nopporn Suntornpasert New Research has found that 70% of CMOs are not very confident in current sales & marketing models

Research

70% of CMOs not very confident in current sales & marketing models

19 Apr 2023

Commercial Property

SA shopping mall footfall recovers, but dwell time dwindles

31 Oct 2022

Image supplied: Pierre Coetzee, marketing manager at Letsema Consultancy

Behind the Selfie

#BehindtheSelfie: Pierre Coetzee, marketing manager at Letsema Consultancy

Emily Stander 26 Oct 2022

Marketing

How to choose a digital marketing agency

joshua Maraney 31 Jan 2022

Image source: Getty/Gallo

Banking

Nigeria is making progress with financial inclusion: here's how

Emmanuel Mogaji 20 May 2021

Airline health, safety tracker launched to boost traveller confidence

Travel

Airline health, safety tracker launched to boost traveller confidence

30 Jul 2020

Travelport launches new Covid-19 smartpoint plugin initiative

Travel

Travelport launches new Covid-19 smartpoint plugin initiative

15 Jul 2020

Image credit: rawpixel from Pixabay.

CRM, CX, UX

Surely retention and acquisition are both part of the customer journey

Natalie McCrae 2 Sep 2019

What does 'digital leadership' mean?

Digital

What does 'digital leadership' mean?

Issued by Dentsu 10 Apr 2019

CRM

Why mobile is the gatekeeper of brand loyalty today

Gareth Hawkey 7 Nov 2018

#MeettheMarketer: Are business consultancies the ad agencies of the future?

Marketing

#MeettheMarketer: Are business consultancies the ad agencies of the future?

Louise Marsland 13 Nov 2017

Marketing

The hard-learned lessons of personalised marketing

John Beaumont and Melanie Bockemuehl 31 Mar 2017

(c) georgejmclittle -

Research

KPMG survey details what online shoppers really want

18 Jan 2017

Branding

Developing a brand strategy

James Maposa 29 Nov 2016

Win the build of an online store for your business with Emerce Commerce

E-commerce

Win the build of an online store for your business with Emerce Commerce

19 Jul 2016

Barloworld Logistics' supplychainforesight 2016 highlights need for future-readiness

Supply Chain

Barloworld Logistics' supplychainforesight 2016 highlights need for future-readiness

7 Jun 2016

Your customers want personal attention

CRM, CX, UX

Your customers want personal attention

Andrew Greer 9 May 2016

Engaging customers through apps

Mobile

Engaging customers through apps

18 Aug 2015

App development changing the way business works

Data & Analytics

App development changing the way business works

19 Aug 2015

Six steps to enhance your customer loyalty programmes

Retail

Six steps to enhance your customer loyalty programmes

Leigh Andrews 26 Feb 2015

Lyndsey Moorhouse

CRM, CX, UX

How systems training can super-charge your customer service processes

Lyndsey Moorhouse 8 Jul 2014

Events & Conferencing

State Farm, OMD execs in radio show advertiser Q&A

17 Sep 2013

CRM, CX, UX

The secrets of B2B CRM for small businesses

Simone Tal 27 Feb 2013

MTN launches mobile money service

Banking & Finance

MTN launches mobile money service

Thabiso Mochiko and Evan Pickworth 23 Nov 2012

Mobile money drives demand for financial services

Research

Mobile money drives demand for financial services

29 Oct 2012

ICT

Taking ITIL beyond IT to leverage true value

Colin Scott 29 Aug 2012

Richard Mullins

Marketing

Online customer strategy: Make the most of it

Richard Mullins 1 Jun 2012

ICT

SA companies must join the social media conversation

Martin Sprott and Dr Philip Bode 20 Mar 2012

Insurance marketers too focussed on acquisition

Research

Insurance marketers too focussed on acquisition

22 Sep 2010

Amanda Cromhout

CRM

The Iceberg Effect

Amanda Cromhout 27 Aug 2010

Regaining your reputation after the recession: Part 1

Banking & Finance

Regaining your reputation after the recession: Part 1

Kate Elphick 25 Nov 2009

Retail

Driving shareholder value in the retail industry

8 Feb 2005

Marketing

ABI's recent appointments

11 Oct 2004

CRM, CX, UX

Let’s avoid those Costly Rotten Mistakes

Ben Swartz 2 Dec 2003